CRM industry standards Magazine 
VirtualPBX
JUNE 19, 2024
Just 60 days following the launch of our new contact center product, VirtualPBX Contact Center has been selected by Customer magazine as a Contact Center Technology Award recipient for 2024. Don’t see your CRM? As always, VirtualPBX appreciates the high industry standard set forth by media voices like Customer Magazine.
NobelBiz
APRIL 8, 2024
The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries. It highlights products that empower clients to surpass their customer service goals, underscoring NobelBiz OMNI+’s pivotal role in setting new industry standards. “On
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CSM Magazine
FEBRUARY 24, 2025
Customer service departments tend to deal with sensitive data via emails, chat support, and CRM systems, which are the most vulnerable targets for cybercriminals. Encryption of data while in transit and at rest via industry-standard protocols avoids unauthorized use, whether data is kept in databases or communicated through emails.
VirtualPBX
JUNE 19, 2024
Just 60 days following the launch of our new contact center product, VirtualPBX Contact Center has been selected by Customer magazine as a Contact Center Technology Award recipient for 2024. Don’t see your CRM? As always, VirtualPBX appreciates the high industry standard set forth by media voices like Customer Magazine.
CSM Magazine
JULY 12, 2024
In many cases, ramping up customer service means bringing employees up to speed on industry standards or integrating cutting-edge tech that takes exchanges to the next level. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.
REVE Chat Blog
MARCH 11, 2020
Connect your live chat with CRM tools so that your sales team can instantly follow-up with prospects. According to Chatbots Magazine , businesses can reduce customer service costs by up to 30% by implementing a conversational chatbot. Live chat statistics: Chatbots. Over 50% of customers expect a business to be open 24/7 ( Oracle ).
CSM Magazine
MARCH 22, 2023
Operating from its Birmingham headquarters, Macaw covers the whole of the UK and is accredited to the highest industry standards. . “BigChange offered everything we needed, and more, in a single, easy to implement, easy to use system.”
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