Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. Understand your customer’s journey.

Best practices 82

Best practices SaaS Customer retention Upselling 82

Help Scout

JUNE 24, 2021

Getting someone to make a one-time purchase is difficult enough, but for SaaS companies that rely on repeat business, the task is even tougher. To help you make the right choice when it comes to tools, we’ve done some research to uncover the nine best help desks for SaaS companies. Key features to look for in a SaaS help desk.

SaaS 85

SaaS Self service CRM Analytics 85

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? Document management.

SaaS 71

SaaS CRM Advertising Analytics 71

CustomerSuccessBox

MARCH 14, 2022

Closing a SaaS sales deal could take a hefty time depending upon a lot of factors. Especially in the SaaS industry, where customer retention is the lifeblood of the SaaS business, you need to make sure that you provide an outstanding experience to your customers by planning a smoother post-sales process with a clear-cut checklist.

CRM 52

CRM SaaS Sales Journey mapping 52

CSM Magazine

MARCH 28, 2025

While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most. With DID, users can self-manage their credentials on the blockchain, eliminating the need to log in and verify over and over again.

Customer Service 52

Customer Service Education CRM Healthcare 52

CSM Magazine

MARCH 28, 2025

Whether you’re working with a small team or managing a global operation, having the right customer service software can make or break your ability to meet customer expectations. These tools: Centralize all customer queries for easy management. Provide real-time communication via live chat, phone, or email.

Customer Service 52

Customer Service B2B Chatbots B2C 52

Calltools

MAY 29, 2019

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. What is SaaS?

SaaS 15

SaaS outsourcing CRM Technology 15

CSM Magazine

JANUARY 21, 2021

According to a survey from Workbooks , the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago. If this trend for home working is to continue then it’s apparent that there’s a need to deploy efficient CRM software. The survey can be found here.

CRM 64

CRM Surveys SaaS Marketing 64

TeleDirect

FEBRUARY 3, 2025

Crisis Management: Rapidly deploy additional agents during emergencies, ensuring uninterrupted customer service. Cost Savings Without Compromising Quality Managing an in-house call center comes with significant expenses, including salaries, benefits, office space, and training costs. Managing seasonal spikes in demand.

outsourcing 62

outsourcing Call Center Healthcare CRM 62

CSM Magazine

JANUARY 3, 2025

Artificial Intelligence (AI) has emerged as a game-changer in this domain, revolutionizing how businesses manage and deliver customer support. Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

SmartAction

MARCH 1, 2022

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard.

Management 76

Management SaaS Virtual Agent Automotive 76

ShepHyken

NOVEMBER 25, 2022

A customer relationship management (CRM) system keeps buyer information organized and accessible. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods. The strategy may also include sending personalized messages on holidays and birthdays. .

Customer Service 206

Customer Service B2C B2B SaaS 206

ClientSuccess

NOVEMBER 24, 2020

While the customer success world (and the larger SaaS economy in general) has experienced its fair share of ups and downs this year, the industry will be even more prepared in the future. . Customer success will go from an important part of the SaaS industry to one of the most critical parts of the industry.

SaaS 113

SaaS Finance Metrics CRM 113

VirtualPBX

OCTOBER 2, 2019

Let’s take a deeper look at the key concepts of SaaS, PaaS, IaaS. Software as a Service (SaaS). Say you implement a cloud-based CRM system. There are three main formats of cloud solutions by the service model to explore: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

SaaS 13

SaaS Engineering voip CRM 13

ClientSuccess

SEPTEMBER 28, 2020

Customer success is a unique department within a SaaS organization. In the past few years, however, SaaS organizations – including executives, decision makers, and board members – have started to realize that a strong customer success department is critical to the long-term success of an organization.

SaaS 105

SaaS industry standards Benchmark Accountability 105

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Here’s our guide to today’s best customer retention management software.

Customer retention 106

Customer retention Upselling CRM SaaS 106

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. There are typically two tools commonly used by SaaS businesses to manage this mission.

CRM 52

CRM SaaS Sales Accountability 52

Totango

NOVEMBER 15, 2021

By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Two of today’s most popular CRM apps are Salesforce and HubSpot. Billing: Zuora.

CRM 117

CRM Upselling SaaS Chatbots 117

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

Totango

FEBRUARY 15, 2019

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.

SaaS 72

SaaS B2C B2B Metrics 72

3CLogic

AUGUST 18, 2020

Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. and are responsible for the maintenance, security, and upgrades. Hybrid Cloud. Total Cloud.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

CustomerSuccessBox

APRIL 11, 2019

A lot of Customer Success leaders and Founders I have talked to since starting at CustomerSuccessBox have been confused about what customer tech stack to use at their SaaS businesses. Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. Level 1: CRM + Excel.

Upselling 80

Upselling SaaS CRM Customer advocacy 80

Babelforce

JULY 7, 2022

In this article, we’ll give an overview of how call centers can use and benefit from a CRM to help you use yours correctly. . In this post: What is a CRM Call Center? Why use a CRM Call Center? How to implement a CRM strategy? 4 Advantages of a CRM Call Center? What is a CRM Call Center? Share data.

CRM 52

CRM Call Center call center software Average Handle Time 52

Babelforce

DECEMBER 9, 2021

In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. Software as a service (SaaS). SaaS is the most commonly used model. What sets SaaS apart? Virtualisation ? ? ?

SaaS 52

SaaS APIs Contact Center CRM 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Management 97

Management Upselling Coaching Best practices 97

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources.

APIs 107

APIs Self service SaaS Enterprise 107

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. The latter may include managers, procurement officers, CEOs, investors, and others.

SaaS 113

SaaS Journey mapping B2B Upselling 113

Callminer

MAY 2, 2018

Hosted software also is managed by the manufacturer or a third-party vendor, and users access it from anywhere within the company at any time, as long as they have an internet connection. Hosted software also is referred to as software as a service (SaaS) or cloud software, if the servers are virtualized.

call center software 140

call center software Call Center Best practices call center solutions 140

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. The Evolving SaaS Landscape and The Rising Role of Customer Experience. billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

Cincom

FEBRUARY 21, 2025

3- Automated Pricing & Discounting For a CPQ solution to manage complex pricing, volume-based discounts, contract-based pricing, and promotional offers, automated pricing capabilities are essential. CRM integration enables sales teams to make customized recommendations by accessing customer history, preferences, and previous purchases.

Engineering 40

Engineering CRM Analytics Sales 40

AWS Machine Learning

JULY 24, 2024

It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, ecommerce, analytics, and application development. Salesforce Apex is a certified framework for building SaaS apps on top of Salesforce’s CRM functionality.

Engineering 123

Engineering CRM SaaS Sales 123

JustCall

OCTOBER 6, 2022

?SaaS companies are in a race for growth. That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Every company wants a great customer experience SaaS. Let’s have a look.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

CustomerSuccessBox

JUNE 30, 2021

Going reactive to proactive has been the mantra for customer success for all SaaS businesses. Shifting from reactive to proactive in customer success is important for SaaS companies because their subscription-based business model demands to keep customers happy over the long haul. So here are a few ways. Reach out to them.

SaaS 52

SaaS CRM Education Sales 52

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Overall, they managed to push both their IQS and CSAT into higher realms of excellence – their IQS now beating the benchmark. This is possible because they have both QA Specialists and managers conducting reviews.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses.

Best practices 40

Best practices Sales CRM Finance 40

CSM Magazine

JULY 2, 2020

At both ends of the scale, customer service organisations have had to manage unprecedented volumes of enquiries, from all over the world, in multiple languages and time zones. One of the challenges faced by customer service teams has been managing high volumes of enquiries in diverse languages. Focus on CRM experts.

SaaS 98

SaaS Entertainment CRM Customer Service 98