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From Traditional to Digital: A Comprehensive Guide to Transitioning Your Business to VoIP and Texting

VirtualPBX

That is where VoIP & texting steps in. Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. In this blog, we are going to discuss the key aspects of VoIP and texting and how to integrate them into your business. What is VoIP?

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VoIP Integration With CRM: Everything You Need to Know

JustCall

What happens when you combine the power of VoIP with the flexibility of automated integrations? VoIP integration with CRM is meant to suit the needs of both modern customers as well as the workplace of today. If you want to build versatile and customized workflows, you need to tap into VoIP integration for your business.

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Unexpected Ways Hosted VoIP Can Help Your Business

Jive

More and more businesses are recognizing the value of using Hosted VoIP (Voice over Internet Protocol) for their company. Here are some of the lesser-known perks of switching to Hosted VoIP. #1. Features like caller ID, voicemail, call forwarding, and conferencing—all these and more—are already part of most Hosted VoIP plans.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on.

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HoduCC Gartner Digital Markets May 2021

Hodusoft

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. It is our vision to make innovative market leading software accessible to businesses of all sizes. billion USD in 2020.

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In-Depth Comparison of the 3 Types of CRM

Nextiva

As businesses grow, they soon discover the vital importance of Customer Relationship Management (CRM) software. Behind the scenes of every successful business is a well-crafted CRM that centralizes all prospect, customer, and employee data. CRM software stores interactions between customers, vendors, team […].

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12 Reasons a CRM Phone Integration Improves the Customer Experience

aircall

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

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