CRM Multi-channel support Schedule adherence 
Hodusoft
DECEMBER 28, 2022
It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). Working on customer feedback Implementing multi-channel support Improving products and services 4. In most cases, businesses should have lower AHT.
Hodusoft
JUNE 7, 2024
The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4. It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). In most cases, businesses should have lower AHT.
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