CRM Multi-channel support Video 
CSM Magazine
JUNE 13, 2024
Offer Multi-Channel Support Providing multi-channel support options can vastly improve user experience. Unified Dashboard : Utilize a unified dashboard to manage inquiries from various channels efficiently. Video Support : Implement video support for complex issues that require a visual explanation.
NICE inContact
FEBRUARY 23, 2016
Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.
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CSM Magazine
FEBRUARY 24, 2023
The Role of Technology in Enhancing Customer Support Strategies Technology has taken the business industry by storm and has changed the way it interacts with customers and has transformed customer support strategies. Personalization: Use customer data and previous interactions to personalize the customer experience across all channels.
JustCall
SEPTEMBER 3, 2024
Multimedia support: Send MMS, including images, videos, and documents, easily. CRM integration: Sync communication history with customer relationship management systems. Multi-channel support: Manage texts alongside other communication channels in one platform. CRM, helpdesk, collaboration tools)?
JivoChat
NOVEMBER 29, 2021
The agents will count on several tools to facilitate their work, such as CRM integration, detailed visitor info, real-time visitor monitor, and e-mail chat transcripts. Highlighted features: Use different channels of communication. CRM integration. CRM integration. Built-in CRM. Detailed visitor info. AI-powered.
CustomerSuccessBox
JUNE 20, 2022
This could be done using instant messaging and video conferencing tools with screen sharing of (often bespoke) onboarding and education content that has been specifically created for individual customers. Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. Growth Stage SaaS.
JivoChat
AUGUST 30, 2021
Comes with a one-click call and a callback feature allowing phone support. Sync omnichannel messaging to your CRM. Jivochat’s free plan supports five agents and offers unlimited chat interactions; its premium plan unlocks every feature of the solution and costs $19/user/month, when billed annually. Free Trial.
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