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The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end. In most cases, businesses should have lower AHT.
Especially during peak times. Managing call volume can be challenging while maintaining service quality. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff. Pick specialized, robust, and adaptable functionalities seamlessly integrated CRM capabilities.
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