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Provide Omni-ChannelSupport. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy.
The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4. Technology and Tools The integration of advanced technology and tools is critical for today’s callcenters and contact centers to ensure better efficiency and service quality.
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