Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Wait times 105

Wait times Feedback CRM Surveys 105

TeleDirect

JANUARY 23, 2025

Patient Engagement Strategies Call centers employ trained agents who engage patients with empathy, addressing concerns and building trust. Key strategies include: Offering transportation assistance or alternative appointment times for patients facing logistical challenges. Providing real-time availability updates.

call center solutions 62

call center solutions Call Center Healthcare Transportation 62

Cincom

MARCH 6, 2025

Without the right tools, pricing strategies can quickly become inconsistent, reactive, and prone to errors, leading to lost revenue and missed opportunities. By automating pricing rules and integrating with ERP, CRM, and e-commerce platforms, businesses can maintain control and transparency while optimizing revenue potential.

Automotive 40

Automotive Revenue potential CRM Sales 40

CSM Magazine

OCTOBER 24, 2024

Predictive revenue growth has become a priority for businesses striving for long-term success. Utilizing software to manage recurring revenue is seen as a strategy to reach this objective. This article delves into the benefits of these software solutions in helping businesses forecast and improve their revenue growth potential.

Management 52

Management Revenue potential Analytics CRM 52

Totango

NOVEMBER 23, 2021

Your CRM Can’t Handle Your Workload Anymore. If you’re using your customer relationship management tool as a customer success platform instead of using a dedicated CS tool, you’ll eventually reach a point where your workload exceeds what your CRM can handle. CRM tools are great at what they’re designed for.

Upselling 98

Upselling CRM Revenue potential Feedback 98

Interactions

JULY 9, 2024

A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity. A CRM is critical to IVA success because it helps fuel personalization. What is your current First Call Resolution rate? Are you tracking Customer Effort scores?

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity. A CRM is critical to IVA success because it helps fuel personalization. What is your current First Call Resolution rate? Are you tracking Customer Effort scores?

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62