Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. SaaS Renewal Best Practices.

Best practices 82

Best practices SaaS Customer retention Upselling 82

TCN

JULY 19, 2022

The post TCN Operator Shortlisted for 2022 SaaS Awards for Best SaaS Product for Customer Service/CRM appeared first on TCN. GEORGE, Utah – July 19, 2022 – TCN, Inc., a global provider of a.

SaaS 52

SaaS CRM Customer Service 52

CustomerSuccessBox

MARCH 14, 2022

Closing a SaaS sales deal could take a hefty time depending upon a lot of factors. Especially in the SaaS industry, where customer retention is the lifeblood of the SaaS business, you need to make sure that you provide an outstanding experience to your customers by planning a smoother post-sales process with a clear-cut checklist.

CRM 52

CRM SaaS Sales Journey mapping 52

Help Scout

JUNE 24, 2021

Getting someone to make a one-time purchase is difficult enough, but for SaaS companies that rely on repeat business, the task is even tougher. To help you make the right choice when it comes to tools, we’ve done some research to uncover the nine best help desks for SaaS companies. Key features to look for in a SaaS help desk.

SaaS 85

SaaS Self service CRM Analytics 85

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

SaaS 71

SaaS CRM Advertising Analytics 71

Calltools

MAY 29, 2019

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. What is SaaS?

SaaS 15

SaaS outsourcing CRM Technology 15

Momentum Telecom

MAY 8, 2025

You get an evergreen, SaaS-based infrastructure that evolves with you. CRM Integration: Surface key customer data without toggling between systems. Youre juggling different platforms for voice, reporting, chat, CRM lookups, and call routing. Because if your agents are ready, your platform should be too.

Contact Center 52

Contact Center Call flow CRM Virtual Agent 52

CSM Magazine

JANUARY 21, 2021

According to a survey from Workbooks , the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago. If this trend for home working is to continue then it’s apparent that there’s a need to deploy efficient CRM software. The survey can be found here.

CRM 64

CRM Surveys SaaS Marketing 64

Talkdesk

DECEMBER 22, 2020

While many websites provide peer-to-peer reviews, G2 is one of the largest available for the Software as a Service (SaaS) space, with more than one million reviews for CRM, ERP, HR, CAD, PDM, contact center, marketing software and more. But what is G2 and why should we care about it anyway?

call center software 139

call center software Contact Center SaaS CRM 139

ShepHyken

NOVEMBER 25, 2022

A customer relationship management (CRM) system keeps buyer information organized and accessible. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods. The strategy may also include sending personalized messages on holidays and birthdays. .

Customer Service 216

Customer Service B2C B2B SaaS 216

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. Einsteins integration with Salesforces CRM platform ensures that all customer data is centralized and easily accessible.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

ClientSuccess

NOVEMBER 24, 2020

While the customer success world (and the larger SaaS economy in general) has experienced its fair share of ups and downs this year, the industry will be even more prepared in the future. . Customer success will go from an important part of the SaaS industry to one of the most critical parts of the industry.

SaaS 113

SaaS Finance Metrics CRM 113

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. There are typically two tools commonly used by SaaS businesses to manage this mission.

CRM 52

CRM SaaS Sales Accountability 52

TeleDirect

FEBRUARY 3, 2025

Access to Industry Expertise and Advanced Technology Leading call center outsourcing companies invest in AI-driven analytics, CRM software, and call monitoring tools to improve service delivery. Technology and SaaS Delivering 24/7 technical support for software and hardware products. Managing user onboarding and troubleshooting.

outsourcing 62

outsourcing Call Center Healthcare CRM 62

CSM Magazine

MARCH 28, 2025

Solana will bring this lie, however, with sophisticated enterprise software solutions that undergo blockchain integration, such as customer relationship management (CRM) tools claiming automation-enabled refund processes and Solana-based smart contracts for Fortune warranty claims. However, the early adopters are already making progress.

Customer Service 52

Customer Service Education CRM Healthcare 52

Babelforce

JULY 7, 2022

In this article, we’ll give an overview of how call centers can use and benefit from a CRM to help you use yours correctly. . In this post: What is a CRM Call Center? Why use a CRM Call Center? How to implement a CRM strategy? 4 Advantages of a CRM Call Center? What is a CRM Call Center? Share data.

CRM 52

CRM Call Center call center software Average Handle Time 52

CSM Magazine

MARCH 28, 2025

With access to their foundational CRM, all customer interactions are logged, ensuring theres no lost context. Intercom A favorite among SaaS companies, Intercom enables businesses to personalize customer interactions with chatbot support, targeted messaging, and detailed customer profiles 13.

Customer Service 52

Customer Service B2B Chatbots B2C 52

ClientSuccess

SEPTEMBER 28, 2020

Customer success is a unique department within a SaaS organization. In the past few years, however, SaaS organizations – including executives, decision makers, and board members – have started to realize that a strong customer success department is critical to the long-term success of an organization.

SaaS 105

SaaS industry standards Benchmark Accountability 105

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. The Evolving SaaS Landscape and The Rising Role of Customer Experience. billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention in CRM apps can also support customer success management.

Customer retention 106

Customer retention Upselling CRM SaaS 106

3CLogic

AUGUST 18, 2020

Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. Hybrid Cloud. Total Cloud. Think configuration over code. to drive superior customer outcomes.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

CustomerSuccessBox

APRIL 11, 2019

A lot of Customer Success leaders and Founders I have talked to since starting at CustomerSuccessBox have been confused about what customer tech stack to use at their SaaS businesses. Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. Level 1: CRM + Excel.

Upselling 80

Upselling SaaS CRM Customer advocacy 80

CSM Magazine

FEBRUARY 19, 2025

Whether youre a retail business, SaaS provider, or e-commerce company, selecting the right tools is critical to providing a seamless multilingual support experience for your customers. Check for features such as: API or native integration with your help desk or CRM. The answer lies in multilingual customer service software.

Customer Service 52

Customer Service CRM APIs SaaS 52

AWS Machine Learning

JULY 24, 2024

It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, ecommerce, analytics, and application development. Salesforce Apex is a certified framework for building SaaS apps on top of Salesforce’s CRM functionality.

Engineering 128

Engineering CRM SaaS Sales 128

Totango

NOVEMBER 15, 2021

By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management. Two of today’s most popular CRM apps are Salesforce and HubSpot. Subscription billing is the lifeblood of SaaS revenue. Billing: Zuora. Integrate Your CS Platform with Customer Success Tools.

CRM 117

CRM Upselling SaaS Chatbots 117

Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.

Contact Center 62

Contact Center APIs Analytics SaaS 62

JustCall

OCTOBER 6, 2022

?SaaS companies are in a race for growth. That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Every company wants a great customer experience SaaS. Let’s have a look.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

Aspect

OCTOBER 3, 2018

A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience. Delivery of New Features through Reliable Cloud Services.

APIs 107

APIs Self service SaaS Enterprise 107

CSM Magazine

APRIL 22, 2025

Execution OS is designed to create revenue from raw data and is built around two key engines: The Analysis Engine ingests a company’s CRM, sales calls, meeting transcripts, campaigns, and customer interactions to detect what’s working and why, across messaging, personas, and channels. ” The OneShot.ai

Engineering 52

Engineering Enterprise B2B SaaS 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Why Digital Client Relationships are Crucially Important for SaaS Businesses.

SaaS 113

SaaS Journey mapping B2B Upselling 113

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. The post How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service appeared first on Aircall Blog. There are 900 employees globally, serving 100,000 businesses across 179 countries.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

JustCall

FEBRUARY 17, 2022

Sales Dialer is an outbound phone dialer system that allows you to upload contact details or lead lists via excel or through your CRM and create automated call campaigns to eliminate manual dialing effort. A B2B business or SaaS company sales team would benefit from using an Autodialer. What is a Sales Dialer? Predictive Dialer.

Sales 104

Sales Abandon rate Real estate voip 104

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

Upselling 52

Upselling B2B SaaS Feedback 52