CSM Magazine

FEBRUARY 19, 2025

Whether youre a retail business, SaaS provider, or e-commerce company, selecting the right tools is critical to providing a seamless multilingual support experience for your customers. Check for features such as: API or native integration with your help desk or CRM. The answer lies in multilingual customer service software.

Customer Service 52

Customer Service CRM APIs SaaS 52

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Demonstration videos. Video chat. Social media posts. Website visits.

SaaS 113

SaaS Journey mapping B2B Upselling 113

JustCall

MAY 26, 2022

Over 400 companies use JustCall for their 5000+ agents to make, receive, record and track phone calls, texts and Fax – directly from their CRM or Helpdesk platform. JustCall is an integration partner with 20+ popular CRMs/Helpdesk platforms like Salesforce, Zendesk, HubSpot, Zoho, Freshdesk, Infusionsoft etc. ‍ Training.

Sales 98

Sales SaaS Accountability CRM 98

CSM Magazine

JULY 2, 2020

Logitech’s president and CEO, Bracken Darrell, said : “Video conferencing, working remotely, creating and streaming content, and gaming is long-term secular trends driving our business. Focus on CRM experts. Edmund also has 10 years of experience scaling SaaS companies such as Yammer.

SaaS 98

SaaS Entertainment CRM Customer Service 98

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

Aspect

JANUARY 3, 2018

The benefits of Software as a Service (SaaS) available from the cloud are inescapable, whether you are operating a contact center or an accounting firm. Continuous and Seamless Upgrades – Updates to large on-premises software systems such as CRM, ERP, accounting and customer service can be expensive and disruptive.

Cloud contact 91

Cloud contact Contact Center SaaS CRM 91

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

Uniphore

JANUARY 4, 2022

Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Sylvain Tremblay Senior Vice President Sylvain Tremblay is Senior Vice President of Video AI Business at Uniphore. Conversational AI Platform. U-Self Serve. Case Studies.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Management 76

Management SaaS Virtual Agent Automotive 76

TeamSupport

SEPTEMBER 29, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport? effectively addressing these issues? CIO Review: What about the challenges of security and compliance?

B2B 89

B2B CRM Morale Customer Support 89

TechSee

JANUARY 12, 2023

Whereas VI’s AI analysis and insights were initially designed to run on our specialized SaaS infrastructure from end-to-end, the VI Mobile SDK brings this same level of enterprise-grade accuracy to mobile devices like phones and tablets. This is all done without a single phone call or video support session. Unboxing and Device Setup.

APIs 109

APIs Enterprise SaaS Chatbots 109

ChurnZero

FEBRUARY 17, 2022

And the reality is, it doesn’t matter if we are talking about adopting a new email client, a new Customer Success software, a new CRM, a new HR portal—heck, even an unexpected update to your favorite web browser can create adoption paralysis. Trust me on this one, your CRM is not enough. Tip #4 for CSMs: demand visibility.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

JustCall

MAY 26, 2022

Watch video demo on how to get phone numbers on JustCall ? If you are using a ticketing system like Freshdesk or CRM system like Hubspot, you can easily integrate it with your JustCall phone system. So that, all your calling activities will get automatically logged into your CRM/Helpdesk dashboards.

Call Center 98

Call Center Inbound sales Call Logging CRM 98

CustomerSuccessBox

MAY 6, 2021

When selecting any Customer Retention Software, it’s important to find out about their training offerings- is it live or pre-recorded how-to videos. The integration with the customers’ technology stack (CRM, Support Tool, Billing/Subscription Tool, Analytics tool, etc.) Onboarding process at CustomerSuccessBox. is completed.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

Upstream Works

JANUARY 22, 2019

It’s not just calls, email, and chat – increasingly, we are seeing a demand for SMS, social, co-browsing, self-service, AI & bots, video, and more. These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems. When we say omnichannel, we mean it.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Who Owns SaaS Customer Expansion and Renewal? Who owns it? Webinar Software.

CRM 87

CRM Finance Upselling Accountability 87

ShepHyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. By integrating your live chat with in-house CRM, your workers will get customer-driven data and identify problems that frequently annoy clients.

Advertising 120

Advertising SaaS Multichannel Wait times 120

Thinq

AUGUST 6, 2017

Software as a Service (SaaS). SaaS operations allow companies to take advantage of one or two key features. Services like Dropbox or Google Docs are SaaS providers, offering easy access to fairly simple tools. PaaS systems are more complex than SaaS, but still comparatively simple. Some of these include.

Call Center 60

Call Center SaaS virtual call center Analytics 60

CustomerSuccessBox

MAY 22, 2019

A SaaS product is used for solving different problems. For example, you can use a CRM for managing customers, tracking customers, increasing team collaboration, manage leads for efficiently, etc. Every company will not want to achieve everything that is possible on a CRM but wants to focus on a few things. How to do that?

SaaS 75

SaaS CRM Accountability Management 75

Taylor Reach Group

NOVEMBER 17, 2017

The increasing number of cloud-based services that can support omnichannel has reduced the cost of entry and deeper integration with CRM and similar platforms means that real-time information can now be employed to support live channel switching and migration – a key building block to true omnichannel service. Click to tweet this image.

Customer Support 63

Customer Support Self service Technical Support Chatbots 63

ProProfs Blog

AUGUST 6, 2021

Bitrix24 is a comprehensive employee management tool with features like CRM, communications, tasks, project management, all combined into one. CRM+ plan at $55/month. CRM plan at $1490/month. Integrate with top SaaS tools like Trello, Dropbox, Google Drive, and more. Pricing: Custom pricing. Pricing: Cloud Plans.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.

CRM 58

CRM Enterprise SaaS Marketing 58

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Infrastructure Considerations.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Solvvy

JULY 13, 2022

A growing Software as a Service (SaaS) business where employees divide time between customer service tasks and other responsibilities, for example, may suddenly find there aren’t enough hours in the day to get everything done. With the right technology and tools, the answer is yes. One pervasive problem is staffing.

Customer Service 90

Customer Service Chatbots Self service Customer Support 90

UJET

APRIL 21, 2020

Vasili joins UJET with more than two decades of experience in the contact center, unified communications (UC), telecom, and SaaS industries. CRM integrations are unique, far-reaching, and deliver on what customers have asked for years. We’re thrilled to welcome Vasili Triant to UJET as our Chief Business Officer.

Contact Center 72

Contact Center SaaS CRM Engineering 72

UJET

APRIL 21, 2020

Vasili joins UJET with more than two decades of experience in the contact center, unified communications (UC), telecom, and SaaS industries. CRM integrations are unique, far-reaching, and deliver on what customers have asked for years. We’re thrilled to welcome Vasili Triant to UJET as our Chief Business Officer.

Contact Center 72

Contact Center SaaS CRM Engineering 72

Totango

MARCH 2, 2021

The SaaS business model has transformed contemporary understanding of customer journey stages. Before the rise of SaaS, the customer journey was typically viewed from a marketing and sales perspective, as represented by the image of a funnel marking the steps from brand awareness to a sale. Tutorial videos. Consideration.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Liveops

JANUARY 25, 2019

Create “explainer” videos—no professional design background required—to reduce call and email volume while providing a more dynamic and engaging customer experience. Learn more: spark.adobe.com/make/explainer-video-maker. Manage all your sales and customer interactions in one, powerful CRM. Agent Support. Adobe Spark.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

JustCall

APRIL 13, 2020

Our CRM manages this process for us. Holding regular team check-ins through video meetings is also crucial for holding them accountable. Personalize Your Communication with Prospects (Use Customized Video Pitches) . Backing up your email pitches with a quick pre-demo video will be helpful here.

Sales 98

Sales CRM Chatbots Analytics 98

CustomerSuccessBox

AUGUST 22, 2019

Even in SaaS, if you are unable to control your churn rate, you are doomed. SaaS business becomes self sustaining which reduces pressure on the sales team to achieve high targets every month (all new customers may not be the right ICP). As a SaaS company, which method would you pursue now? How to achieve Negative Churn?

Upselling 56

Upselling SaaS Engineering Metrics 56

JivoChat

MARCH 29, 2022

Webinars are very popular among B2B and SaaS (software as a service) companies. Different from previously recorded videos and classes, webinars give the opportunity to the attendees to participate actively in the event, sharing experiences, and their doubts as they come, which can be more motivating to participate. . Recording.

Education 75

Education Surveys SaaS Personalization 75

Callminer

APRIL 23, 2019

non-SaaS) e-commerce platform, you are still on the hook for ensuring that any related servers you control (be it your database server, PoS system software, credit card processing terminal, utility server or internet application server) are sufficiently secure and compliant.” – Jon C. Narrow your PCI scope.

Best practices 159

Best practices Call Center Banking Contact Center 159

REVE Chat Blog

JANUARY 29, 2020

Live chat is defined as a SaaS based messaging solution to provide real time assistance to your website visitors and customers for online sales and support. You can combine co-browsing with live chat and video chat to improve first contact resolution and deliver a truly engaging experience to customers wherever they are. Video Chat.

Chatbots 61

Chatbots CRM Sales Analytics 61