Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Why Digital Client Relationships are Crucially Important for SaaS Businesses.

SaaS 113

SaaS Journey mapping B2B Upselling 113

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Webinar Software. What is webinar software? Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. The Evolving SaaS Landscape and The Rising Role of Customer Experience. billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

ClientSuccess

FEBRUARY 1, 2021

Customer success teams with little to no technological support are looking to invest in a solution for the first time, while other teams may be looking to transition from a sales-focused CRM to a more dedicated account management solution. Webinar: Delivering Customer Success at Scale.

Accountability 104

Accountability SaaS Education CRM 104

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . The company also found that a quarter of SMEs have yet to be persuaded of the benefits of CRM and have not yet bought any system at all.

CRM 45

CRM Finance SaaS Surveys 45

Upstream Works

JANUARY 22, 2019

These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise. Customer Journeys, Data Integrations and Business Value.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

ClientSuccess

OCTOBER 12, 2022

In today’s modern SaaS landscape, customer-focused teams constantly look for new ways to innovate and grow. Webinar: Designing the Playbooks to Power Your Customer Journey. Usually, this requires organization-wide investment in people, processes, and tools to make this happen. Best customer success software = the best results .

SaaS 76

SaaS Upselling Metrics CRM 76

Uniphore

JANUARY 4, 2022

Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

CustomerSuccessBox

JUNE 5, 2019

TL;DR A single customer health score is not ideal for a B2B SaaS business. A SaaS customer goes through acquisition, onboarding, retention, and upsell. Perfect health for a B2B SaaS account. Using the framework above, you can calculate a perfect health for a B2B SaaS account. Why calculate customer health score?

Best practices 89

Best practices SaaS Accountability B2B 89

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. IMImobile website.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption.

SaaS 64

SaaS Transportation B2C Customer retention 64

Amity

MARCH 12, 2014

According to Lemkin, 500% growth is what it takes to be considered a hot SaaS startup today. You can buy more Google ads, ramp up the content marketing, and hold more webinars. However, for most SaaS companies today, the best sales person isn’t a person at all. In SaaS, a different approach is needed.

SaaS 48

SaaS CRM Coaching Finance 48

ChurnZero

JUNE 12, 2020

Who administers your customer systems (such as your Customer Success platform, CRM, or support desk)? Systems: CSM tool management and implementation, CRM ownership of customer elements. SaaS businesses typically begin to invest in Customer Success Operations when they reach around $10 million in revenue.

SaaS 80

SaaS Metrics Customer retention Analytics 80

Cincom

FEBRUARY 22, 2021

Virtual Conference with Purely CRM and Microsoft MVP, Rick McCutcheon. and Purely CRM for a conversation with Microsoft MVP, Rick McCutcheon. Chris Moffett | Head of Sales & Market Development for Purely CRM in Vancouver, BC. All registrants will receive a recording of the webinar. Join Cincom Systems, Inc.

CRM 52

CRM Finance Upselling SaaS 52

ClientSuccess

NOVEMBER 9, 2022

For many in the SaaS world, operations roles are not a new concept. For example, an operations resource on a sales team will often be the go-to person for building workflows and creating processes within a CRM. . Webinar: Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and Outreach.

SaaS 68

SaaS Metrics CRM Sales 68

ProProfs Blog

AUGUST 6, 2021

In addition, you can even access your industry-specific blogs, news, webinars, etc. Bitrix24 is a comprehensive employee management tool with features like CRM, communications, tasks, project management, all combined into one. CRM+ plan at $55/month. CRM plan at $1490/month. Pricing: Custom pricing. Pricing: Cloud Plans.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company. How are prospects receiving the content?

Sales 75

Sales B2B Outbound sales SaaS 75

ChurnZero

OCTOBER 4, 2024

You can find what they are below, or watch the webinar in full here. Peter shared a number of other insights throughout the webinar. Data gathered through health scores, surveys, product usage reports, and CRM findings all play a role in finding expansion opportunities, mitigating churn, and building stronger customer relationships.

SaaS 52

SaaS Customer centricity Coaching CRM 52

NobelBiz

MAY 25, 2023

If you want to learn more about the ins and outs of implementing technology, we encourage you to watch one of our latest webinars called: The Key Steps of Implementing New Contact Center Technology. Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition.

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

JULY 30, 2019

billion revenue to be generated by SaaS in 2019. With such big numbers in play in the SaaS industry, it is wise to re-evaluate your company’s business communication systems. Highly customizable CRM integrations allow you to consolidate your work and pipelines. Additionally, Gartner recently projected an $85.1

Real estate 61

Real estate SaaS CRM Sales 61

ChurnZero

APRIL 15, 2021

Customer acquisition often gets all the glory in SaaS. MacIntosh explains that using ChurnZero, the Customer Success team logs Customer Success Qualified Leads (CSQLs) and runs an automated play to transfer those leads to their CRM where the sales team can convert them to an opportunity if it’s a viable upsell or cross-sell.

Upselling 64

Upselling Sales Accountability SaaS 64

Totango

MARCH 2, 2021

The SaaS business model has transformed contemporary understanding of customer journey stages. Before the rise of SaaS, the customer journey was typically viewed from a marketing and sales perspective, as represented by the image of a funnel marking the steps from brand awareness to a sale. Product webinars. Consideration.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

ProProfs Blog

DECEMBER 22, 2020

As SaaS-based tools gained more popularity for their speed and better management features, businesses had to rethink support strategies. Integrate a CRM to store captured leads automatically that can later be used for marketing campaigns. Connect a help desk to convert missed chats into tickets that agents can go back to later.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

ChurnZero

JUNE 27, 2023

“Like many SaaS companies, the biggest kryptonite is champion change. Make sure to designate each person in your CRM/CSP system with the appropriate role (power user, executive buyer, champion, etc.). Monitor the right people Just like in a sales cycle, CS teams should be multi-threaded in managing an existing relationship.

CRM 52

CRM Accountability Upselling SaaS 52

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Multiple CX software as a service (SaaS) solutions like Lumoa are available, which automate many CX tasks, offer a granular perspective for in-depth analysis, and streamline upgrading your CX strategy.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

CustomerSuccessBox

FEBRUARY 14, 2019

The customers that are retained help in bringing consistent monthly revenue for a SaaS company. Source: Maranda Ann Dziekonski’s presentation in the webinar “ How to start a career in Customer Success ”). E.g. Selling a CRM software as a software that can also reduce churn. Guide Sales on “right fit customers”.

Management 67

Management Upselling SaaS Sales 67

ChurnZero

APRIL 21, 2023

In our webinar, “ Unlocking the power of customer education ,” Steve Cornwell, CEO of Northpass, and You Mon Tsang, CEO of ChurnZero, share five of the best use cases for digital customer education in CS and how to build your own program. Second, we have a webinar next week that’s a drilldown on this exact topic.

Education 52

Education Self service SaaS Enterprise 52

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

ChurnZero

JULY 19, 2019

Implementation Specialist for SaaS Startup . ? . Implementation Specialist for SaaS Startup . . Tip: Create a field in your CRM that shows whether the customer is a Great Fit, OK Fit, and Poor Fit along with a corresponding notes field. Customer Success Strategist for a SaaS Company . ? . Upcoming Webinar.

SaaS 56

SaaS B2B Sales Accountability 56

ChurnZero

JANUARY 17, 2020

By collecting and organizing data from your existing systems (like your help desk, CRM or similar sources), your team will never be more than a few clicks away from their most important account information. In the world of B2B SaaS, not all accounts can be treated the same way. These are insights that your team can act on.

Best practices 72

Best practices Upselling Accountability SaaS 72

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Most live chat tools can also be connected with your CRM system, so you can easily track leads through your sales pipeline and always provide each person with the most relevant buying experience.

Best practices 75

Best practices B2B Sales Multichannel 75

ClientSuccess

FEBRUARY 1, 2022

If you’re part of a SaaS customer success team, mergers and acquisitions are an all-too-common occurrence in your life. Next, take a look in your CRM to see if the new company involved in the transaction is an existing customer or a prospect. Webinar: Executing Account Transitions that Excite Customers and Reduce Risk.

Management 52

Management Revenue potential SaaS CRM 52

JivoChat

MARCH 10, 2022

Let’s say you’re having a webinar catering to real estate professionals. Your CRM tool holds a massive database. Many tools help you create personalized email marketing campaigns and offer integrations with your CRM tools such as ActiveCampaign and MailChimp. Especially if you’re a part of the B2B or SaaS industry.

Marketing 75

Marketing Real estate Advertising Telemarketing 75

Nicereply

APRIL 30, 2020

Depending on your saas pricing model , you could offer the user a temporary up his package like a compensation (for example, for 2 days). This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. ” Leverage CRM platforms.

Sales 69

Sales Customer Service Upselling CRM 69

ChurnZero

MAY 17, 2019

has been expressed by senior management and members of other groups within SaaS organizations. To delve more into this idea, earlier this week we partnered with the Customer Success Association to bring you a webinar on the topic of – The Case for Billable Customer Success. And we hope to see you at our next webinar!

Sales 64

Sales SaaS Engineering Metrics 64

ClearAction

JULY 20, 2023

Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc.

Technology 62

Technology Consulting Consulting B2B 62

ChurnZero

MAY 7, 2021

During the webinar, we cover: How to assess where you fit within the stages of Customer Success maturity. If you missed the webinar, you can watch it on-demand. Can a CRM, like HubSpot, be used instead? A CRM is not a Customer Success platform. If you think about a CRM, a lot of the time, it’s sales focused.

Benchmark 59

Benchmark Metrics CRM B2B 59