TechSee

FEBRUARY 19, 2025

This unlocks superior QoI (Quality of Install) and CPE-agnostic solutions for customers, remote agents, remote sales and field technicians. She works from her 3,000-square-foot suburban home two days a week and has three energetic kids who enjoy gaming and streaming video. Jen is a working mom in her late 30s.

Consulting 109

Consulting Consulting CRM Upselling 109

TechSee

MARCH 11, 2025

Business Value: Revenue & Subscriber Growth – AI enables service-drive smarter sales by recommending upgrades and cross-sell opportunities at the right moment. Reduce Fiction with Visual AI for Troubleshooting – AI-driven image and video analysis helps agents diagnose issues remotely.

Customer Service 109

Customer Service Education Self service CRM 109

CCNG

NOVEMBER 9, 2021

CRM has long been in the cloud. If you’d like to learn more you can watch the video. Owen McGrath is an active CCNG member based in Boulder Colorado and the Head of Sales for IV.AI. Ten years after we were told that Software is Eating the World, we’re now well aware that The Cloud is Eating the World.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

Sales 98

Sales CRM Analytics Accountability 98

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios. What is CPQ Software?

Sales 40

Sales Gamification Finance Best practices 40

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Building Sales Competence Builds Sales Confidence.

Sales 121

Sales Coaching B2B Personalization 121

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Our CRM manages this process for us.

Sales 98

Sales CRM Chatbots Analytics 98

JustCall

MAY 26, 2022

JustCall ( [link] ) is a cloud-based phone system for sales and support teams. Over 400 companies use JustCall for their 5000+ agents to make, receive, record and track phone calls, texts and Fax – directly from their CRM or Helpdesk platform. Our sales cycle is pretty short & sorted. ‍ Training. Experience.

Sales 98

Sales SaaS Accountability CRM 98

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. He has over 20 years of customer service, sales and management experience, with a laser focus on contact centers.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ProProfs Blog

DECEMBER 24, 2019

So, keep reading to find out everything you wanted to know about live chat for sales optimization–examples included! With a list of 17 live chat best practices, your business can really skyrocket its sales. Integrate Live Chat for Sales With a Knowledge Base. Integrate a CRM Tool With Your Live Chat for Sales.

Best practices 120

Best practices Customer Support Sales CRM 120

JivoChat

MAY 11, 2022

If you are a startup founder or have a leadership position in one and are looking for ways to improve customer experience and management processes, using a CRM for startups can help you. CRM software provides several solutions to optimize tasks in different sectors of a company, prevent errors and save time. Sendinblue.

CRM 75

CRM Sales Technical Support Analytics 75

ShepHyken

DECEMBER 21, 2018

Customers need images, videos and graphics to understand the resolution to their problems. Prasad Reddy is a Marketing Analyst at Agile CRM , an All-in-One CRM with Sales, Marketing and Service automation in a single platform. . Implement multimedia.

Best practices 252

Best practices CRM Customer Service Metrics 252

TeleDirect

APRIL 7, 2025

CRM and ticketing systems Call routing platforms Knowledge bases and internal documentation Troubleshooting procedures 4. Provide Access to Ongoing Learning Resources Offer e-learning platforms, video tutorials, and knowledge bases for continuous self-improvement.

Call Center 62

Call Center First call resolution Best practices Gamification 62

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

JivoChat

AUGUST 1, 2023

Sales tools are necessary regardless of the size of your company. They can make the sales team work much more productively, save time, and increase profit as a consequence. Pen, papers, post-its, a whiteboard, the telephone, all of those items are sales tools, and very useful ones. Check out the article to know more.

Sales 75

Sales CRM Chatbots Analytics 75

ShepHyken

NOVEMBER 29, 2019

CRM tools are increasingly incorporating social media into their customer support modules. While VR provides an immersive 3D display, AR projects 3D images onto live video allowing customers to get an idea of the final picture before it is even built. This effect is more pronounced than ever.

Technology 267

Technology Customer Experience Complaint resolution Gamification 267

Beyond Philosophy

MARCH 28, 2024

Part of the reason we want this simplified solution for experiences has to do with customer systems sales. In the early days of Customer Relationship Management (CRM) solution sales, the pitch included the idea that asking customers what they want and recording their feedback in the CRM would do just that.

CRM 195

CRM Sales Customer Experience Management 195

Integrity Solutions

JUNE 19, 2024

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if motivating sales teams was tied directly to sales training and increasing their ability develop stronger customer relationships and sell more.

Sales 68

Sales Education Scripts CRM 68

TechSee

DECEMBER 11, 2018

For instance, customer satisfaction/retention-related initiatives that demonstrate a clear impact on retention rates, or self-service initiatives that drive a reduction in operational costs, or engagement/customer journey initiatives that clearly correlate with increased sales. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

JivoChat

OCTOBER 16, 2022

Writing attractive email subject lines for sales can be the factor that makes someone open your email or not. How to Write a Good Email Subject Line For Sales. When writing the email subject line for sales, remember that it should look good whether the recipient is reading it on their desktop computer, tablet, or smartphone.

Sales 75

Sales Personalization B2B outsourcing 75

ProProfs Blog

OCTOBER 25, 2021

For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. You can easily integrate Alchemer with your existing tools like CRM and ERP systems. For example, you can attach photos and videos to your survey questions. Flexible User Interface.

Feedback 148

Feedback Surveys Enterprise Analytics 148

Enghouse Interactive

JUNE 9, 2021

An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Integrate with CRM. Well, maybe that’s not an accurate statement. Action Checklist.

Contact Center 97

Contact Center Self service Chatbots CRM 97

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. Video Business Reviews automate the process of generating personalized video content so your CS initiatives reach a larger number of customers.

Enterprise 92

Enterprise CRM Sales Customer retention 92

ProProfs Blog

MARCH 13, 2020

It refers to the type of customer engagement management in which multiple channels of sales are used to provide customers with a unified shopping experience. . Omnichannel platforms allow companies to engage with their customers in real-time through instant chats, video chats, and even by screen sharing and co-browsing. Conclusion.

Multichannel 165

Multichannel Customer centricity Enterprise Sales 165

Beyond Philosophy

OCTOBER 21, 2021

This definition means a customer-centered organization should have excellent contact centers, intuitive digital interactions, a brilliant social media presence, and an outstanding customer relationship management (CRM) system. . It doesn’t connect your CRM with the point of sales to inform agents about the customers.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. The ability to track team and individual performances gives you insight into business trends and helps you determine how well your team is transforming conversations into sales, bookings, and buying decisions. Coach your team in real-time .

Sales 62

Sales CRM Interactive Voice Response Coaching 62

ShepHyken

JUNE 6, 2024

A major area of focus should be integrating internal systems, especially the CRM application, so that information can be better shared across the organization. It creates tangible benefits like increased customer satisfaction that leads to more sales and retention that far outweigh center costs.

Contact Center 155

Contact Center Self service CRM Engineering 155

TechSee

APRIL 17, 2022

To customers, the brand is a singular entity, regardless of whether they are engaging with the sales teams, support agents, self-service chatbots, virtual assistants, the website and the product. Those customers who needed further assistance were directed to a live video chat with a contact center agent.

Customer Experience 207

Customer Experience Self service Call Center Chatbots 207

aircall

JANUARY 13, 2023

There are many Novocall alternatives on the market, and most (if not all) of them promise to help your business improve sales and CSAT scores. Have a look at the Novocall alternatives that are ideal for creating more generative sales and support interactions while reducing costs. . This is the key to increasing sales and CSAT scores.

Sales 62

Sales CRM Morale Interactive Voice Response 62

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. U-Self Serve.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

CSM Magazine

JANUARY 27, 2025

Analyzing Purchase Trends Data doesnt lie, and your sales data is one of the most reliable sources for understanding what customers want. Take advantage of this by creating bundled deals to save your customers time while boosting your sales. Run workshops or video tutorials to get them comfortable, and always provide hands-on practice.

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52

VirtualPBX

JANUARY 19, 2022

It now offers better-than-basic features, including SMS, Video, Ring Groups, and Call Recording with 250 GB of storage and more. Enterprises looking for an upgrade from Pro will have VirtualPBX Custom and CRM Plans. Instead, it will direct prospective customers to a dedicated Sales Team member for a more personal touch.

Call flow 98

Call flow CRM Self service Enterprise 98

Fonolo

APRIL 6, 2020

Perfect for any remote sales team, the cloud-based service not only allows you to manage it through an app but it allows you to use local numbers from at least 75 countries in the world. HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Hodusoft

AUGUST 9, 2021

You can also use the Facebook Live feature to upload static or influencer video and notify customers to join for video streaming. For instance, if a caller goes through an IVR and shows interest in a product then the call will route to the sales specialist. HoduCC offers all major CRM software integrated. Remote calling.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

TechSee

MARCH 16, 2023

Creating a computer vision model generally involves collecting pictures and videos, labeling the photos and the different parts of the image, and using this data to train a computer to recognize an object, component, or status. Welcome to our computer vision primer! Computer vision is an AI that can automatically see and understand images.

APIs 109

APIs CRM Technology Sales 109

TechSee

FEBRUARY 5, 2018

Visual engagement has been proven especially effective across a wide range of sales, marketing and customer service and support scenarios, providing the quickest route to success and resolution in a number of use cases. The agent could not find any indication for the double-billing in the CRM system, and requested to see the bill.

Customer Service 132

Customer Service Call Center Enterprise Banking 132