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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

ShepHyken

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Mapping out the ‘ease of doing business’ and essentially removing any barriers to service .

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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. AI: "Amazon Lex is an AWS service for building conversational interfaces for applications using voice and text."

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How Computer Vision Applications are Changing the World

TechSee

Retail innovations like Amazon Go have captured the headlines recently, but over the past few years, Computer Vision applications and technologies have been successfully integrated into the CRM domain, from sales and marketing to customer assistance and retention. Remote Visual Assistance & Self-Service. Where We’re Heading.

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What is CRM integration and why is it useful?

ViiBE Blog

What is CRM integration and why is it useful? Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog. Natalia Barszcz.

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How can you measure customer satisfaction?

ViiBE Blog

CRM , Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What is an employee self-service portal? ViiBE Blog. How can you measure customer satisfaction? Natalia Barszcz. August 25, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on email.

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A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik

Expivia

And this is why I share the role with CRM. But as we’re seeing many people buying their first homes and those major life events, they’re coming to us and more and more their expectation of what white-glove service, what white glove experiences, isn’t that concierge moment of talking to someone on the phone.

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A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik

Expivia

And this is why I share the role with CRM. But as we’re seeing many people buying their first homes and those major life events, they’re coming to us and more and more their expectation of what white-glove service, what white glove experiences, isn’t that concierge moment of talking to someone on the phone. Technology is what we do.