Calabrio

JANUARY 12, 2020

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.

SaaS 52

SaaS Finance Best practices CRM 52

ProProfs Blog

MAY 1, 2020

Help your operators track potential leads at their next visit with CRM platform. As the name implies, Customer Service Training refers to teaching, training, and cultivating all those employees that interact with customers so that they can drive successful delivery of delightful and positive customer experiences. . Expert lectures.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Andrew Mcfarland

SEPTEMBER 23, 2022

For example, a BDE must be able to handle a CRM system. In addition to formal education, business development executives may participate in professional development events and seminars. Managing the team of business development executives. Managing a team of business development executives requires several skills and tasks.

Management 48

Management Brand ambassadors Education Metrics 48

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. CRM or customer database integration to help manage customer data. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Taylor Reach Group

MARCH 26, 2018

CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. Join us in Washington, D.C. Call Centre & Customer Services Summit April 23 – 24, London Stansted.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

MAY 4, 2021

Or send them out to marketing seminars as both are easy ways to improve their marketing and business know-how. Bob Rupczynski, VP of CRM, data, and media, knew that they had tons of data but weren’t leveraging it to better their relationships with their customers. Establish your ROI goals.

Marketing 52

Marketing Metrics Advertising Chatbots 52

SharpenCX

JUNE 29, 2021

Your agents manage a variety of channels, navigate your CRM, track their metrics, and jump around your contact center platform. Host quick, 30-minute “webinars” or record virtual seminars to educate agents on new updates to their technology or your company’s offerings.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Calabrio

NOVEMBER 8, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.

SaaS 40

SaaS Finance Best practices CRM 40

Calabrio

NOVEMBER 7, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.

SaaS 40

SaaS Finance Best practices CRM 40

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Try creating materials like: Seminars/Webinars. Relationship Marketing Strategies. Special Reports. White Papers. Newsletters.

Customer retention 65

Customer retention Scripts Education Marketing 65

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Create registration pages, customize forms, and integrate the platform with CRM and marketing tools. 15% of webinar attendees purchase the service or product, a much higher percentage of conversion when compared to cold calls, 2%, and cold emails, 1%.

Education 75

Education Surveys SaaS Personalization 75

CSM Magazine

JUNE 12, 2023

Integration with CRM solutions plays a crucial role in collecting and managing customer data to identify potential risks. Some CRM solutions can detect unusual activities, such as multiple failed login attempts or account changes, alerting agents to possible fraud attempts.

Contact Center 52

Contact Center Engineering Education Banking 52

Quality Contact Solutions

DECEMBER 31, 1969

Do you prefer or require that the inbound call center services team use your internal systems such as a CRM, email, scheduling software, etc.? Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers. Will you require omnichannel support through phone, chat, email, etc.?

Call Center 40

Call Center Wireless outsourcing B2C 40

Customer Guru

MARCH 7, 2018

To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Finally, CRM tools like Salesforce are invaluable assets for discovering customer insights, tracking key performance metrics, and optimizing the customer experience.

Best practices 52

Best practices Sales Morale Personalization 52

CustomerSuccessBox

APRIL 29, 2022

Instead, you’ll have all the information you need to keep clients by combining real-time account health with CRM data and customer billing. This might be in the form of a discussion board or a community built through customer newsletters and seminars. You don’t have to predict who will renew using CustomerSuccessBox.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Think of utilities such as Google Analytics or your CRM solution. And in some cases, the same question might spawn two or three different answers. Nevertheless, the consideration pool for specific solutions is usually quite limited.

Accountability 75

Accountability Metrics Education Marketing 75

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

CrazyCall

MAY 17, 2019

Pipedrive is an ultimate sales CRM which allows your salespeople, as well as, you yourself see the whole sales pipeline from the bird’s-eye view. Growth comes from never-ending learning, so make use of classes, seminars, books, and whatever else you can get your hands on to continue to educate your employees.

Sales 48

Sales Management Feedback Accountability 48