Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. CSMs will have a higher number of customers to support in this band.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. CSMs will have a higher a number of customers to support in this band.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. CSMs will have a higher number of customers to support in this band.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Customer service departments are most effective at generating revenue when they have the right technology.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56