OctopusTech

APRIL 19, 2018

And this is where CRM comes in. What is CRM? CRM or Customer Relationship Management is the overall process of maintaining healthy and productive business relationships with existing customers along with winning back former customers and turning future prospects into customers by tracking and analyzing all the interactions with them.

Management 67

Management CRM Upselling Sales 67

Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager? Relationship management.

Management 97

Management Upselling Coaching Best practices 97

Amity

OCTOBER 14, 2015

The problem with the Inbox is that it tends to be first-in, first-out time management system. The inbox is full of customer issues, customer information requests, product updates, new customer onboarding requests, sales meetings, …. it is all important. The first email, at the top of the inbox, is the one that gets attention first.

Upselling 67

Upselling Enterprise Accountability CRM 67

JustCall

APRIL 12, 2023

Amidst the pressure of sales calls, time management is the key to efficiency. Sales reps cannot waste time hitting buttons on a manual dialing machine. Instead, they rely on the right technology to save time and improve efficiency. Lead management is a cumbersome task for sales reps.

Call Logging 52

Call Logging Abandon rate Sales CRM 52

JustCall

APRIL 4, 2023

.’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. Upselling and Cross-selling Both these techniques are extremely effective in increasing sales revenue.

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

APRIL 3, 2023

Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells. Time management : Customer success agents often handle multiple customer interactions simultaneously, so effective time management skills are important.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

CustomerSuccessBox

JUNE 8, 2022

Either they’re not getting the right results, or they’re struggling with, you know, showing value internally struggling with earn struggling with upselling, actually, I would say that that’s my forte, like value management to customers and increasing upsell. You want to do customer logo churn rate and numbers.

Management 52

Management Upselling Accountability Chief Customer Officer 52