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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Integrated Processes: No more switching tabs or juggling tools.

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Guest Post: How Does Software Enhance the CRM of Your Business?

ShepHyken

He shares the 5 ways a CRM can influence the customer and business part of your organization. What is CRM? . CRM is the abbreviation for customer relationship management. It refers to all connections between the business and the customer using various tools. Why do you need CRM? . from all platforms in one place.

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Top 5 Customer Service & CX Articles for Week of November 18, 2024

ShepHyken

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. 2025 Looks Like Another ‘Meh’ Year for CX by John P.

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Guest Post: Your Guide To Building Customer Loyalty in 2023 (With Tools)

ShepHyken

He writes about the strategies and tools to build customer loyalty. Customer Loyalty Software and Tools to Check Out In 2023 Now, let’s explore some powerful customer loyalty tools and software that can ease your customer loyalty initiatives: #1. This is where CRM software comes in as your savior.

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How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.

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How to combine CSP and CRM data to fight churn

ChurnZero

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base.

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Enhancing Customer Service Operations with the Right Tools

CSM Magazine

Whether it’s resolving complaints or building customer loyalty, having the right tools is essential for success. But how do customer service managers choose the best tools for their teams? The Evolution of Tools for Customer Service Teams As customer expectations evolve, so too must the tools used by customer service professionals.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for.