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HIPAA-Compliant VoIP Phone Software: Everything You Should Know

JustCall

A HIPAA-compliant VoIP phone system ensures the privacy and confidentiality of patients' information. But what is HIPAA and why do you need a HIPAA-compliant VoIP phone system ? In this blog, you will learn everything about HIPAA as well as the importance and benefits of a HIPAA-compliant VoIP phone system.

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From Traditional to Digital: A Comprehensive Guide to Transitioning Your Business to VoIP and Texting

VirtualPBX

That is where VoIP & texting steps in. Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. In this blog, we are going to discuss the key aspects of VoIP and texting and how to integrate them into your business. What is VoIP?

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VoIP Integration With CRM: Everything You Need to Know

JustCall

What happens when you combine the power of VoIP with the flexibility of automated integrations? VoIP integration with CRM is meant to suit the needs of both modern customers as well as the workplace of today. If you want to build versatile and customized workflows, you need to tap into VoIP integration for your business.

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Is VoIP a Reliable Service for Your Business?

aircall

Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation to switch. The truth is, VoIP phone systems provide reliable and high-quality professional calls. VoIP vs Landline Reliability.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Live engagement tools are a boon for contact centers to handle such scenarios.” For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on. ” – The Ultimate Guide To Call Center Technology (Tools + Trends) , Time Doctor; Twitter: @manageyourtime.

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Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service

ShepHyken

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. A chatbot is an important tech tool available to most businesses. More so, some reports indicate chatbots are money-saving tools companies can’t overlook.

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12 Reasons a CRM Phone Integration Improves the Customer Experience

aircall

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

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