article thumbnail

Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

This is where ERP and CRM integration comes into play. What is an ERP? The same goes for upselling—47% of companies report that 11-30% of their revenue comes from upselling. Use data to pinpoint opportunities By mapping your customers’ journey, you can accurately pinpoint cross-selling and upselling opportunities.

article thumbnail

How to combine CSP and CRM data to fight churn

ChurnZero

By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. Many companies rely on customer relationship management (CRM) systems to handle sales pipelines and track customer interactions.

CRM 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Computer Vision: The pathway to a personalized CRM experience

TechSee

Enterprise adoption of AI in CRM. In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. while the agent can only see the CRM screen before him. No – computer vision. Next Step: Computer Vision Training.

CRM 164
article thumbnail

Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales

ShepHyken

One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . What is a contact center CRM? . A contact center CRM is a customer relationship management system that’s designed specifically for contact centers. Some of the benefits of using a contact center CRM include:  .

Sales 314
article thumbnail

Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

ShepHyken

One idea is to integrate your live chat software with your CRM so that you can save chat transcripts that can be referred to during future conversations. That’s why it’s essential to create a unified personalized customer service plan that delivers a consistent experience across all your customer touchpoints.

article thumbnail

Guest Blog: Why cross-team collaboration is essential for B2B customer support teams

ShepHyken

Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. For example, if sales updates information about a customer contact in a CRM system, that information will be pushed to the support software so both teams have the most relevant data.

B2B 281
article thumbnail

Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

B2C 346