TechSee

SEPTEMBER 21, 2023

Sophie AI is trained using product and process documentation, refined based on your service transcripts, gains valuable context from CRM data, and product and service visuals, and takes action through these same integrations. For example, a customer trying to set up their new connected TV can open a video chat session with your AI Agent.

Engineering 109

Engineering Enterprise Chatbots Self service 109

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. submitting a closed case to their CRM with all relevant information . Virtual agents will rarely contain 100% of all callers for every use case.

Virtual Agent 88

Virtual Agent Self service outsourcing Call flow 88

Fonolo

APRIL 6, 2020

HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses. It allows agents to provide better service and give you tools to upsell as well. It has call recording, analytics settings and a host of other integrations.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

IdeasUnlimited

JULY 28, 2022

To overcome the challenges mentioned above, we need to focus on improving the complete customer journey which ranges from engagement, buying the product or service, using it, after-sales support and then making use of upselling or cross-selling to increase revenue. Call Routing Towards The Best Agent.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis. Some agencies are replacing call agents with AI-powered virtual agents.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

JustCall

AUGUST 8, 2023

Previously, contact center agents had to physically dial multiple numbers every day. But now, they can easily find customer details on a Customer Relationship Management (CRM) system and call them with a click. This ensures that customers are directed to the most suitable agent or department.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Virtual Agent 52

Balto

JANUARY 30, 2025

Automated routing systems match callers to agents with the skills to handle them, ensuring that customer issues are addressed promptly and effectively. Additionally, recordings and note-taking chatbots handle tedious but important tasks, such as documenting what customers say during calls, freeing up agents to focus on more complex issues.

call center software 52

call center software Call Center Multichannel Coaching 52