TechSee

FEBRUARY 19, 2025

A final 3D connectivity scan confirms and documents the WiFi connectivity in FiberCo’s CRM system for future reference. All progress is automatically recorded, automating job verification and providing service visibility in FiberCo’s CRM. And be sure to join our webinar on March 12 to learn more. Want to learn more?

Consulting 109

Consulting Consulting CRM Upselling 109

Jon Arnold

OCTOBER 16, 2020

Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. So, this post is a primer on what I’m seeing here, and I’ll just touch on a few things during the webinar.

Big data 98

Big data Contact Center Analytics Metrics 98

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Types of Webinar. Lead Generation.

Education 75

Education Surveys SaaS Personalization 75

ShepHyken

AUGUST 1, 2017

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems , about how AI technology will help companies serve their customers even better. Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff.

Education 197

Education Self service Best practices CRM 197

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. I’m hosting a live webinar on May 4th to explore how contact centers can maximize effectiveness while doing more with less.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

CX Global Media

AUGUST 1, 2019

You can also learn even more by attending the webinar: How to Supercharge Contact Center Agent Performance, Onsite & @Home. Ken Goldberg : Our customers will typically have many different systems from CRM to ACD to WFO systems and Quality Monitoring all that. How are you actually solving for that problem?

Contact Center 229

Contact Center Coaching Average Handle Time Metrics 229

Method:CRM

FEBRUARY 8, 2019

However, when you use your customer relationship management (CRM) system in conjunction with your influencer relationships, this powerful combination can transform your marketing efforts. Depending on the influencer’s preferred platform, shared content could include images, videos, webinars, quizzes, or blog posts.

CRM 63

CRM Marketing Construction Accountability 63

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. CRM with Computer Telephony Integration (CTI). Ten Critical Technologies to Transform Customer Engagement ’. Customer Experience 3.0

Technology 113

Technology Customer Service Gamification Wireless 113

ChurnZero

NOVEMBER 8, 2019

Your CRM is Not Enough! By making client data more accessible than ever , CRMs have transformed what companies can do with their relationships, data , and the execution of their objectives. That said, avoid falling into the trap of using your CRM as a Swiss Army Knife; you’re only as good as the tools you use.

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

NICE inContact

SEPTEMBER 27, 2019

The answer to that conundrum is powerful CRM integrations. How does CRM work? CRM technology creates a database of customer information that agents can draw from each time they interact with a customer. Essentially, CRM is the digital customer service agent’s secret weapon. Why powerful CRM is the answer.

CRM 55

CRM call center software Contact Center Call Center 55

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Predicting Satisfaction.

Analytics 168

Analytics Upselling Banking CRM 168

Cincom

FEBRUARY 10, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with CRM Dynamics to implement CPQSync by Cincom. CRM Dynamics is one of the largest Gold Certified Microsoft Dynamics 365 partners serving clients across the globe. Cincinnati, OH (February 10, 2021) – Cincom Systems, Inc. ,

CRM 52

CRM Finance Sales Enterprise 52

ShepHyken

AUGUST 1, 2017

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems , about how AI technology will help companies serve their customers even better. Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff.

Education 31

Education Self service Best practices CRM 31

TechSee

JUNE 16, 2022

Roy is a prolific writer, speaker, webinar presenter, and podcaster as well as a contact center industry analyst. He is an author and a frequent international speaker on all things contact centers, including customer service, CX, operational transformation, CRM, sales, and team building.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

MARCH 5, 2025

Financial advisors can maintain important client information by installing crm for financial advisors software and use this platform to personalize automated messages and still deliver genuine human interactions through the system. The virtual event space now represents a beneficial method for client engagement.

CRM 52

CRM Feedback Education Personalization 52

CSM Magazine

AUGUST 18, 2021

Workbooks has announced that Seymour Taylor, one of the longest-established accountancy practices and business advisers in the Thames Valley, has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business. We are very proud to be selected by Seymour Taylor,” said John Cheney, CEO at Workbooks.

CRM 52

CRM Best practices Accountability Sales 52

NobelBiz

JANUARY 10, 2022

CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. This entails creating a CRM report that incorporates critical performance metrics, functions and client data. You may compute as many completion rates as there are fields in your CRM.

CRM 52

CRM Contact Center Contact center software contact center solutions 52

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . The company also found that a quarter of SMEs have yet to be persuaded of the benefits of CRM and have not yet bought any system at all.

CRM 45

CRM Finance SaaS Surveys 45

delighted

APRIL 25, 2022

All of that information is extremely valuable, and we use the native Delighted platform to mine those responses.” – James DeStefano, Casper’s Senior Director of Customer Marketing & CRM. The post Webinar recap: How Casper unlocks Promoter referral revenue appeared first on Delighted. To close the loop with customers in real-time.

CRM 60

CRM Feedback Best practices Surveys 60

Totango

AUGUST 16, 2022

For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Customer retention in CRM apps can also support customer success management. Use Customer Retention Software to Keep More Clients.

Customer retention 106

Customer retention Upselling CRM SaaS 106

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Webinar Software. What is webinar software? Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft is coming-up with a webinar on “ How to Improve Your Business Revenue with Omnichannel CX Suite ”. The post Don’t Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic!

Advertising 52

Advertising Wait times CRM Personalization 52

NobelBiz

NOVEMBER 26, 2024

Why You Need to Ask This: Integrating existing tools like CRM systems, email, and web chat management guarantees a smooth workflow and improves productivity. Answer: The provider should offer robust integrations with popular CRM platforms, email systems, and web chat tools. It also fosters a culture of improvement and adaptability.

Call Center 52

Call Center Multi-channel support voip Technical Support 52

VirtualPBX

JUNE 21, 2023

Integration with CRM and Productivity Tools : VirtualPBX seamlessly integrates with popular CRM and productivity tools , offering a centralized platform that streamlines your workflow. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register!

voip 98

voip Telecommunications Call Logging Morale 98

Totango

JUNE 8, 2022

In this article, we’ll discuss four key takeaways from their discussion and be sure to check out the full webinar below. . Be sure to check out the full webinar to learn more about how Totango can help you eliminate chokepoints and scale your growth through our unique composable customer success platform. Eliminate Chokepoints .

SaaS 94

SaaS Best practices CRM Enterprise 94

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Speakers include: Ana Guzman, Director CRM & Customer Engagement, TGI Fridays. Register now to join live or pre-order the recording!

CRM 52

CRM Customer retention Personalization Marketing 52

ClientSuccess

NOVEMBER 24, 2020

High-functioning customer success teams will no longer be able to leverage industry-agnostic PM tools or sales-focused CRM platforms. Webinar & Report: The State of Customer Success in 2020. Instead, customer success teams in 2021 will need customer management solutions built specifically for their needs. .

SaaS 113

SaaS Finance Metrics CRM 113

Education Services Group

MARCH 31, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. The next stage, and what I kind of spent way too long in my career doing, was building it inside the CRM and trying to make it work inside the CRM. Missed the webinar? Director of Customer Success Strategy at Convercent.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

TechSee

MARCH 23, 2020

In time-critical scenarios, it’s essential to focus on several core considerations , including ease of integration with existing CRM systems, minimal training requirements and higher adoption rates. The chosen solution is also likely to include capabilities such as instant messaging and file sharing.

Call Center 109

Call Center Contact Center Enterprise CRM 109

InGenius

MAY 22, 2020

Using call log templates standardizes the phrases that each agent uses, so it's easy to track in your CRM the types of requests that are coming into the contact center. InGenius allows you to transfer a call, while also transferring the CRM record you're looking at and any notes from the call that you've already made. Screen transfer.

Best practices 93

Best practices Call Logging CRM Interactive Voice Response 93

Talkdesk

FEBRUARY 16, 2021

Future-looking companies are now attaching sales and marketing metrics to their contact centers, which will require deep integrations with customer relationship management (CRM) and marketing automation systems, as well as the ability to unify that data for analysis. Graphs courtesy of Metrigy.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

ProProfs Blog

OCTOBER 16, 2020

You’ve all seen lead forms, they pop up as you’re leaving a site, or when signing up for a webinar for instance. Important Reminder – While you chat, take down notes in your customer relationship management (CRM) software for future reference. Alternatively you can integrate your favorite CRM tool to the live chat platform.

Sales 148

Sales Abandon rate CRM Marketing 148

HGS

MAY 2, 2018

On April 25, HGS hosted a webinar with HGS VP of Solutions and Capabilities Lauren Kindzierski with special guest John Gibney, Senior Manager of Consumer Service at Newell Brands. At the webinar, our poll results shed slight on the state of the industry. Remember your CRM, your content management, and your reporting suite.

Customer Experience 100

Customer Experience Multichannel Chatbots Banking 100

ClientSuccess

FEBRUARY 1, 2021

Customer success teams with little to no technological support are looking to invest in a solution for the first time, while other teams may be looking to transition from a sales-focused CRM to a more dedicated account management solution. Webinar: Delivering Customer Success at Scale.

Accountability 104

Accountability SaaS Education CRM 104

CSM Magazine

SEPTEMBER 4, 2020

Reuters Events are excited to announce the next free customer service webinar: Building the Ultimate Workforce – Train, Motivate & Empower Agents to Strengthen Customer Loyalty & Boost Revenue. Listen in live or pre-order the recordings direct to your inbox! And many more….

Customer Service 40

Customer Service CRM Feedback Customer Experience 40

TechSee

SEPTEMBER 9, 2020

The trouble is, they’re looking at equipment they can barely describe, while on the other end of the line, the agent is looking at a CRM. To learn more, watch this on-demand webinar. When the tenant has an issue, they call customer service. They’re flying blind.

Management 145

Management Engineering voip outsourcing 145