Aspect

DECEMBER 19, 2017

Linking SMS to CRM and EHR enables patients to confirm, cancel and even reschedule their appointment all through the same channel of the original reminder. Check out our white paper here. Want to learn more about how consumer technologies can help reduce no shows and improve patient provider communications?

Healthcare 88

Healthcare Self service CRM Technology 88

Momentum Telecom

OCTOBER 24, 2022

CRM Integration. A number of resources will help you get more information about Momentum and our services, including our white paper “How Managed Network Services by Momentum Can Help Your Business Grow.” Additional Services. We also offer other state-of-the-art services , including: Omni-channel Contact Centers.

Management 98

Management Interactive Voice Response CRM Technology 98

Uniphore

JANUARY 4, 2022

White Papers. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Callminer

SEPTEMBER 23, 2020

For more information on how factors such as voice of the customer can be measured efficiently, download our white paper, Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight. Use tools that accommodate multiple channels. Work becomes easy. Automate the busywork of dialing.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Comm100

MAY 20, 2020

On top of this, with a true omnichannel platform that integrates with a CRM system, they can also see purchase history, web page visits, and other key data, giving them a 360-degree view of the customer and their issue. White Paper. This empowers your agents to provide more accurate and more helpful support to every customer.

Multichannel 64

Multichannel Customer Service Wait times CRM 64

InGenius

JULY 27, 2017

To keep up with this evolution, contact centers must go beyond basic CRM and telephony connectivity, to provide a modern customer experience. We're pleased to share a new white paper written by McGee-Smith Analytics that tackles the subject of digital transformation for the contact center industry.

Contact Center 48

Contact Center Education Self service CRM 48

VocalCom

JUNE 29, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The urgent need for seamless experience. Despite the crucial need to enhance customer satisfaction, many organizations struggle to deliver a seamless experience across all touchpoints – as multi-channel does not necessarily mean omni-channel.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

CSM Magazine

FEBRUARY 14, 2017

By combining great CRM and contact centre infrastructure together, smart things can be done to enhance the customer experience. Customer relationship management (CRM) is a moving target of definitions and associations. After all, tracking sales pipelines is what CRM is probably most famous for. Colin Hay explains.

CRM 40

CRM Analytics Sales Enterprise 40

VocalCom

JUNE 18, 2020

All these capabilities, plus the benefits of native integration with CRM applications, will enhance the overall experience of both agents and customers with full contextual data, helping the customer feel looked after and valued at a time of uncertainty. Want to know more about the evolution of contact centers ?

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

Totango

MARCH 16, 2021

The B2C marketing process often aims for a direct e-commerce sale, while B2B marketing may require more active cultivation of leads through CRM data and pursuit of inbound and internal leads. B2C prospects may consume different content on different interaction mediums than B2B prospects, such as e-books vs. white papers, for example.

B2C 118

B2C B2B Journey mapping SaaS 118

ClearAction

OCTOBER 4, 2015

There are a lot of misconceptions and erroneous labels of "CX strategy" As explained in the white paper " Customer Experience Strategy: Exploring the Success Factors ", a shared vision across the C-team is necessary.

Customer Experience 118

Customer Experience Best practices CRM Management 118

VocalCom

JUNE 22, 2020

Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Comm100

FEBRUARY 25, 2020

Leverage your CRM data . Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. Recommended for you: CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software. Free Download: Never Miss a VIP White Paper.

CRM 64

CRM B2B Accountability Upselling 64

Fonolo

SEPTEMBER 6, 2018

Get on the synchronous messaging bandwagon on social media, chat- and message-centric apps, and CRM and marketing platforms. White Paper: The Secret Sauce for Increasing Customer Happiness. Asynchronous forms of engagement are swiftly facing extinction and instant communication is being encouraged.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

Monet Software

JANUARY 6, 2020

Innovative software gathers call history from the automatic call distributor (ACD) and customer data from any integrated customer relationship management (CRM) system, such as Salesforce. Find out with our free white paper Workforce Management Metrics: Unlock the Secrets to Growing Your Bottom Line. Download it today.

Call Center 77

Call Center Average Handle Time Contact Center Metrics 77

NICE inContact

AUGUST 20, 2019

What CRM and other business systems do I need to integrate with? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar or by reading her white paper “ Navigating the Contact Center Purchase Decision ”. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

What CRM and other business systems do I need to integrate with? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar or by reading her white paper “ Navigating the Contact Center Purchase Decision ”. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

teleopti

SEPTEMBER 18, 2019

Create digital pathways that ease employee and customer effort – WFM connects with customer relationship management (CRM) systems and data sources such as Chat, email and voice to allow customer service teams to deliver meaningful, personalized customer conversations. Download White Paper.

Management 57

Management Customer advocacy Employee engagement Contact Center 57

VocalCom

JUNE 16, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The single most important value of the contact center now and going forward as customers and employees navigate an increasingly complex world is – or should be – empathy. Carlo Costanzia. CEO of Vocalcom.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

Callminer

APRIL 23, 2019

A Contact Center World white paper on security and PCI compliance in cloud-based contact centers offers an example of how this might work: ‘A sales representative might be able to view customer details, but they may not be able to update or delete them. Partners; Twitter: @ispartnersllc.

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

MAY 20, 2020

On top of this, with a true omnichannel platform that integrates with a CRM system, they can also see purchase history, web page visits, and other key data, giving them a 360-degree view of the customer and their issue. Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Multichannel 52

Multichannel Customer Service Wait times CRM 52

Fonolo

JANUARY 14, 2020

Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . This white paper explores key areas that are sure to shake up the industry. It’s one of our favorite places to learn about every facet of consumer-first business management.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

inmoment

JULY 6, 2020

As we outline in our recent white paper on this subject, Five Predictions About The Future of Retail Banking , retail banking brands can achieve this goal by asking the right questions. Check out our new white paper “ Five Predictions About The Future of Retail Banking ” by retail banking CX expert Jennifer Passini.

Banking 52

Banking Accountability CRM Consulting 52

Totango

SEPTEMBER 22, 2022

This can be anything from downloading a white paper to signing up for a trial. SaaS CRM (Customer Relationship Management) Solution. CRM is a common way to keep a reference of all customers’ lifecycle stages. Select List of CRM solutions. Lead : Person who has expressed some interest in the service. Primary users.

SaaS 71

SaaS CRM Advertising Analytics 71

ConvergeOne

MARCH 23, 2021

We are now storing and analyzing data in a different class beyond CRM and ERP systems, and our data includes more social media, web analytics, and IoT data from various devices, as well as machine-generated log data. Download the white paper to learn why it is becoming more critical than ever to extract value from unstructured data.

Analytics 45

Analytics CRM 45

CSM Magazine

JUNE 2, 2021

The Loyalty People is a global collective of loyalty experts offering unrivalled knowledge and support for clients with all aspects of loyalty, CRM and customer engagement. About The Loyalty People.

CRM 52

CRM Consulting Consulting Analytics 52

Comm100

FEBRUARY 25, 2020

Leverage your CRM data. Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. Recommended for you: CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software. Free Download: Never Miss a VIP White Paper.

CRM 52

CRM B2B Accountability Upselling 52

CSM Magazine

SEPTEMBER 8, 2023

By integrating the business into the Sabio Group it expanded our focus and capability in customer relationship management (CRM). Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner.

CRM 52

CRM Enterprise Consulting Consulting 52

AWS Machine Learning

OCTOBER 15, 2024

For example, a user might request to Generate R-disposition with cost estimates or Generate Migration plan for specific application IDs (for example, A1-CRM or A2-CMDB). Users interact with the migration assistant through the Amazon Bedrock chat console to input their requests.

APIs 94

APIs Engineering Accountability Best practices 94

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Average Handle Time 40

Average Handle Time Multichannel Chatbots CRM 40

NICE inContact

OCTOBER 29, 2018

Whether CRM and integration with other business systems make sense for you. If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar “ Best Practices for Building a Modern Contact Center ” or by reading her white paper “ Navigating the Contact Center Purchase Decision ”.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

Noble Systems

JANUARY 21, 2019

If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system. Get more details on their strategies, goals and results in the case study. Level 4: How to Close.

Gamification 61

Gamification Sales Contact Center CRM 61

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. If your organization is serious about NPS, you need to consider taking one extra step: integrate NPS with your CRM. Everyone with CRM access can see the scores, including sales and support teams.

Surveys 60

Surveys CRM Feedback Sales 60

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Average Handle Time 54

Average Handle Time Multichannel CRM Analytics 54

teleopti

NOVEMBER 27, 2018

Planners and forecasters simply tap into the powerful integration capabilities of automated WFM solutions to gather accurate data from diary and CRM applications in real-time and pinpoint these special events easily and quickly. Download our white paper Tips and techniques for accurate effective forecasting.

Average Handle Time 48

Average Handle Time contact center workforce Contact Center CRM 48

Cincom

APRIL 30, 2020

These clues may include online behaviors such as white paper downloads, browsing product literature, selected video or other content perused on your webpage. Customer Relationship Management (CRM) Systems. Inadequate Discovery. Make sure you are speaking and engaging with the right person.

Sales 52

Sales CRM Scripts Management 52

Mindtouch

MARCH 3, 2017

If you have duplicate contact information in your CRM, any insights derived from this data will necessarily be skewed. Click below to download our next white paper in The Fight for the Customer series, detailing big data’s role in reclaiming the customer relationship. Quantity Needs Quality.

Big data 48

Big data CRM Metrics Marketing 48