Balto

JANUARY 3, 2025

From key metrics to advanced AI tools, youll discover actionable strategies to elevate both customer and agent outcomes. Customer Retention Rates: Resolving issues quickly and effectively reduces churn. Revenue Growth: Happy customers buy more and recommend your brand to others, driving additional sales.

Best practices 52

Best practices Call Center First call resolution Coaching 52

aircall

JUNE 30, 2021

Many customers also prefer reaching out to companies via social media channels. In fact, answering a complaint posted online can increase customer advocacy by as much as 25%. On the other hand, failing to address a complaint on social media can decrease customer advocacy by as much as 50%.

Customer retention 62

Customer retention Customer advocacy Brand ambassadors Wait times 62

PeopleMetrics

AUGUST 6, 2014

In addition to handing twenty dollars to everyone who came to specific Canadian locations and depositing the same amount to online banking customers, last week TD transformed their normal ATMs into Automated Thanking Machines for 12 very lucky customers. Community institutions received a NPS of 46, whereas national banks scored only 9.

Banking 94

Banking Customer advocacy Customer emotions Personalization 94