ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

Customer Service 166

Customer Service Customer advocacy Average Handle Time Customer centricity 166

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Amity

MAY 19, 2017

National Geographic: Dropbox Business Customer Spotlight. The iconic magazine uses Dropbox to help speed up the process of localizing content into dozens of international editions, inspiring people around the globe to go out and explore the world.

Customer advocacy 57

Customer advocacy Customer centricity Marketing Sales 57

Toister Performance Solutions

DECEMBER 2, 2021

They're able to tap into their experiences as gardeners when advising a customer on how to grow a bumper crop of tomatoes or resuscitate a dying houseplant. A third benefit is customer advocacy. Employees at Slack become customer advocates by using the product every day. A recent feature in Inc.

Customer advocacy 123

Customer advocacy Finance Customer centricity Sales 123

GetFeedback

NOVEMBER 23, 2019

According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry. Benioff used the example of a Newsweek magazine cover titled, “ Can You Trust Your Toaster? ” .

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

Talkdesk

JULY 20, 2017

This piece was originally written by Jon Braga, Customer Advocacy Thought Leader, for Opentalk magazine. In planning sessions, we talk about how we can improve the customer experience (CX). But, when was the last time you worried about the agent experience?

Customer Service 51

Customer Service Customer advocacy APIs CRM 51

CSM Magazine

FEBRUARY 9, 2021

The Ipsos study noted that empowering an insurer’s agents to resolve customer queries on that first call has increased customer advocacy by more than 50%. According to Ipsos, 86% of people will pay more for a better experience. That means a better customer experience can lead directly to increased revenue.

Customer Experience 52

Customer Experience Customer advocacy Engineering Sales 52