ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. She has a proven record implementing customer-focused retention and growth strategies for cloud-based global tech companies. Follow Charlie on LinkedIn. .

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 59

Customer Care CRM Customer Experience Customer advocacy 59

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Natalie Petouhof

APRIL 7, 2016

Tweet Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes for modern organizations.

Customer Experience 45

Customer Experience Management Customer advocacy Best practices 45

CustomerSuccessBox

DECEMBER 13, 2021

During the initial years of Customer Success , it was just a small team duking everything out solo. As the space has continued to grow and evolve, we see it becoming both enterprise-wide and cross-functional. More and more customer success individuals are getting involved in the marketing and sales processes. Jeff Heckler.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

ChurnZero

JANUARY 10, 2020

“Investing in our customers’ success is one of ShootProof’s top priorities. He is passionate about customer advocacy and believes that there’s no more powerful growth engine than delighted customers. ” . 3) Lisa Schreiber, (First) Chief Customer Success Officer, Forcepoint . .” Schwab and U.S.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Nicereply

FEBRUARY 2, 2024

You can use the insights to understand your customers and find ways to serve them better. While customer success focuses on the end result of the customer journey—helping users find value in your product, customer experience strategies focus on the broader customer journey.

Education 59

Education Accountability Customer retention Journey mapping 59

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Customer Success will grow businesses.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

APRIL 5, 2022

Role: Enterprise Customer Success Director. As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Role: Director, Customer Success – Atlas. Apply here: [link].

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

OCTOBER 7, 2021

Communicate customer stories, wins, outcomes, and challenges to internal executive stakeholders and cross-functional partners. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with the Product team on how to improve the product to meet customer needs.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

FEBRUARY 18, 2022

Apply here: [link] Role: Head of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Jumptech As a Head of Customer Success, you will be responsible for the strategy, planning, and implementation of Jumptech’s customer success function, reporting to the COO.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

Education Services Group

JULY 5, 2023

During Loyalty, it’s clear that Customer Success plays a critical part in maintaining customer relationships and reducing churn. There are three components to this in this phase: Renewal: Regardless of who owns the renewal motion, Customer Success Managers support the process.

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

ChurnZero

OCTOBER 25, 2019

Or I’ve had customers where they had a team of 15 full-time and create an entire new department about it because it was an organization-wide Enterprise issue. Director of Customer Success, Sendoso. Customer Success Around the Web. Danielle Middlebrook, Sr.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Bhavika Kochhar.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

JANUARY 5, 2021

For years now, he has been placed amongst the world’s best Customer Success coaches. A Customer Success Leader, Evangelist, Coach, Advisor, and a well-known Speaker, Sue is the jack of all trades! Apart from that, he is also a Board Member at the Customer Success Leadership Network. Sue Nabeth Moore. Chad Horenfeldt. Swati Garg.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. This sounds simple but it’s quite complex.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

OCTOBER 12, 2022

It is obvious that your enterprise’s greatest asset is its customer base. Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers. Onboarding.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

OCTOBER 13, 2022

Here are the different types of expansion revenue that B2B SaaS enterprises take advantage of: Upsells. A customer may feel the need to upgrade your product if, in my experience, they are expanding their business, and your product is a crucial component of that expansion. Customer Advocacy Initiatives. contact-form-7].

Accountability 10

Accountability Management Upselling Customer advocacy 10

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. This sounds simple but it’s quite complex.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

ChurnZero

MAY 12, 2020

Jason Noble, a UK based visionary CS executive and leader, and Jason Whitehead, a US based CS and Software Adoption leader, discuss a variety of important topics and issues in the field of Customer Success. Notable Episode: Episode 18 – Special Guest: Abby Hammer, “Customer Success & Product Alignment”. . The Value Realized.

SaaS 64

SaaS Chief Customer Officer B2B Customer advocacy 64