CustomerSuccessBox

JULY 5, 2021

Customer Success remains a must-have strategy across all b2B SaaS companies. While it is no surprise that customer retention is key to survival in the Subscription economy and customer retention can only happen when a customer achieves success. Increased customer loyalty and customer retention. .

Customer advocacy 52

Customer advocacy Upselling Customer retention B2B 52

CSM Practice

MAY 22, 2022

Why is it important to design a Customer Success framework ? . The recurring revenue model of the B2B SaaS industry pushes the Customer Success teams to retain and expand the existing customer base. But, customer retention and expansion are no joking matter! There is no stability without a framework.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. inSided is the only Customer Success Community platform for SaaS and subscription-based companies. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence insights aid in the development of a stronger customer retention strategy and the satisfaction of customers. Learn how to supercharge your customer advocacy. Customer Intelligence data can help you gain a better understanding of the market. Increasing the effectiveness of sales.

Customer centricity 52

Customer centricity SaaS Analytics Customer advocacy 52

OctopusTech

JULY 21, 2023

Successful companies out there leverage this important information to boost customer retention and conversion rates. By coming up with a solid customer data management strategy, one can collect, organize, and analyze all the information using customer database management software.

Best practices 62

Best practices Management Upselling Sales 62

Totango

OCTOBER 22, 2019

Ensure that all client notes are passed from the sales team so your CS team thoroughly understands the customer’s goals. Drive customer advocacy by providing a simple, effective onboarding process. Proactively manage customer communications. Recently graduated from onboarding status. Best practices: .

Best practices 49

Best practices Customer advocacy Upselling Accountability 49

ChurnZero

DECEMBER 20, 2019

Sales teams receive compensation at the beginning of a customer journey and tend to be less invested in the longer-term outcome. It is important to align the goal of long-term customer retention across the company as it is the crux of continuous company growth. Sales and CS collaborations create “pods” of sales.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Education Services Group

MAY 13, 2020

CSMs own the renewal process : If you are managing the customer lifecycle appropriately, the renewal should be a natural outcome versus a sales event. CSMs are free to build trust and rapport with the customer while driving retention and reducing churn. Maintaining customer advocacy at your core.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Education Services Group

JULY 11, 2022

The CS industry (we know CS is Customer Success already, yes?) We could do it via online poll or at one of the many back-in-person industry events coming up later this summer and into the fall. can get together and pick their favorite choice for what CSP really stands for. It sounds like fun!

Personalization 52

Personalization Sales Technology Best practices 52

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. While points and discounts are great, think outside the box.

Customer retention 10

Customer retention Customer centricity Education Feedback 10

Influitive

APRIL 27, 2018

On Valentine’s Day this year, Nicole Dingley, Director of Customer Success at Wiley—a publishing and education technology company—gave each of her customers a gift card and asked them what it is that they love most about the company and product.

Education 68

Education Technology Best practices Customer advocacy 68

SmartKarrot

AUGUST 3, 2021

Increase renewal rates and customer retention via the CSM team. Champion customer growth opportunities for revenue growth (up-sell/cross-sell) through involved advocacy and collaborate with account executives. Drive product adoption through 1:1 customer interactions, training sessions, events and webinars.

Benchmark 10

Benchmark Customer advocacy Customer retention Education 10

SmartKarrot

DECEMBER 3, 2020

This list of new year’s resolutions will help customer success managers handle their priorities well for a successful run at the customer front. With the Coronavirus pandemic that has shaken the world in 2020, it is important to look for improvements in customer retention in 2021. Create a customer-centric culture.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

JANUARY 5, 2021

Designated as one of the top 2018, 2017, and 2016 CS influencers and strategists, she fuels her passion by helping companies build high-yielding customer lifecycles and by educating individuals about emotional intelligence. An avid speaker and writer, Emilia has addressed several professionals at various events and summits. Swati Garg.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

NOVEMBER 6, 2020

Enable customer success throughout Lionbridge by partnering closely with the Sales, Marketing, and Product teams to develop strategies that align with our customers’ key objectives. Always driving customer satisfaction, retention, and advocacy. Maintain a trusted advisor relationship with each assigned client.

Upselling 8

Upselling Customer advocacy Customer centricity Accountability 8

SmartKarrot

MAY 31, 2021

Aside from this, you can also include videos in your email campaigns, website, and chat pop-ups to inform your customers about your new launches. To trigger Customer Advocacy. Now a customer who is absolutely happy with your product will not take a backseat to announce the same worldwide. Like what you are reading?

Brand ambassadors 10

Brand ambassadors Entertainment Customer advocacy Education 10

CustomerSuccessBox

DECEMBER 13, 2021

It correlates all of these, i.e. hundreds of data points and millions of tracked feature events with renewal history, to learn what really drives renewals and upsells. This flywheel concept and the enhanced focus on customer advocacy and expansion are also reflected in the growth of collaboration efforts between CS and other teams.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Build Community for your customers.

Upselling 52

Upselling Feedback Customer advocacy B2B 52