Tenfold - Contact Center Blog

JANUARY 17, 2018

Though Marketing is all about surprising and delighting prospects and customers alike, there are many other stakeholders in the customer journey throughout any company. For instance, a CMO is likely not the best person to define what a salesperson’s relationship with the customer should look like.

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

OctopusTech

JULY 21, 2023

This process begins by first collecting customer data, how to properly store it, how to organize it, and how to use it. A reputed customer service outsourcing company will provide a trustworthy customer master data management service by following a data privacy and security policy so that it always stays protected against threats.

Best practices 62

Best practices Management Upselling Sales 62

Nicereply

FEBRUARY 2, 2024

Customer Success vs. Customer Experience vs. Customer Service vs. Account Management While there are similarities with other customer-facing initiatives, you shouldn’t confuse customer success with other similar terms. You can use the insights to understand your customers and find ways to serve them better.

Education 59

Education Accountability Customer retention Journey mapping 59

CustomerSuccessBox

JANUARY 10, 2022

Add a few questions about his ability to meet new customer requirements by asking him if he has ever written and structured customer service response management scenarios? Customer success manager. Assess his ability to improve what already exists by asking him if he has ever written processes for a previous job.

Management 52

Management Surveys Customer advocacy Accountability 52

ChurnZero

DECEMBER 20, 2019

This should be the year that companies invest in the employee experience with the same fervor as the customer experience to bring employee support out of the dark ages and leverage their best assets—their people—to deliver superior customer service. . . CS and Product work lockstep to meet customer needs and wants. .

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Customer retention Self service 52

SmartKarrot

OCTOBER 5, 2021

Manage customer success activities, onboarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues.

Customer advocacy 19

Customer advocacy Advertising Upselling Education 19

SmartKarrot

SEPTEMBER 2, 2022

Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Grubhub As a Director of Customer Success, you will exceed financial targets by managing pipeline and team activity, with an ability to accurately forecast and motivate.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

AUGUST 16, 2022

Role: Director of Customer Success Location: Cambridge, MA, US Organization: Volta Labs, Inc. As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists.

Upselling 19

Upselling Customer advocacy Education Best practices 19

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Director Location: Chicago, IL, US Organization: Aprimo As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction.

Upselling 19

Upselling Customer advocacy B2B Accountability 19

SmartKarrot

NOVEMBER 15, 2021

Leverage customer success tools to monitor customers’ progress and utilization of the product. Meet or exceed upsell/expansion targets by identifying successful customers and executing the upsell/expansion framework. Boost customer advocacy and NPS through outstanding customer service.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

FEBRUARY 17, 2022

Be in the internal voice of the customer, work with the product team to deliver feedback to shape the product roadmap. Nurture customer advocacy in the form of testimonials, references, and case studies. Manage churn risk and identify upsell opportunities. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Upselling 3

SmartKarrot

FEBRUARY 21, 2022

Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage. Promote customer advocacy within the industry and among potential customers. Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

Customer advocacy 19

Customer advocacy Upselling Government Coaching 19

SmartKarrot

APRIL 18, 2022

Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for the merchants. Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

DECEMBER 3, 2021

Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Proactively engage lagging customers to reduce churn and get them on the right track.

Customer advocacy 19

Customer advocacy Education Technical Support Finance 19

SmartKarrot

JUNE 16, 2022

Supervising the daily operations of the customer service department. Setting customer service goals for team members and helping them reach those goals. Take the lead in interacting with customers, delegating and/or handling customer queries and complaints in a timely manner. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Upselling Government 15

SmartKarrot

FEBRUARY 8, 2021

Engage with the product team to drive customer requests and influence the roadmap. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team.

Upselling 10

Upselling Consulting Consulting Customer advocacy 10

SmartKarrot

JANUARY 29, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. When developing your customer service and marketing strategies, it is crucial to comprehend this complexity. Then comes the adoption stage.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

Amity

JANUARY 20, 2016

• Why You Should Seperate Customer Success and Customer Service. The scope and scale of Customer Success is much broader than Customer Service. Simply put, Customer Success is a proactive position and Customer Service is a reactive position. • Your Customer Success Team.

SaaS 48

SaaS Accountability Customer advocacy Upselling 48

CustomerSuccessBox

NOVEMBER 24, 2021

Poor customer service, etc. It is at that stage that customers start seeing value in your offering. Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. The costs may include: Price of the product.

Upselling 52

Upselling Feedback Customer advocacy B2B 52