Influitive

OCTOBER 11, 2015

Engaged customers are more likely to spread positive word of mouth about your brand through blogs and social media, videos, case studies, speaking engagements and other activities. This social proof will help you attract more prospects, close more deals and shorten the sales cycle. Ektron’s customer-generated event content.

B2B 111

B2B Marketing Best practices Feedback 111

ClientSuccess

DECEMBER 5, 2022

Have a high-level executive such as the CEO directly invite customers to join your CAB, and outline all expectations, travel requirements and input needed. Even in the beginning stages of a business, it’s important to create an early customer advocacy CAB. eBook: 5 Ways to Surprise & Delight Your Customers.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

ChurnZero

JANUARY 8, 2021

If you’re considering the role yourself, check out our eBook, The Future CCO , for firsthand advice from industry leaders on what it takes to become a CCO. . Staci Satterwhite, Chief Customer Officer, Khoros. Most recently, Staci led a worldwide sales team at IBM for an offering that secures customers’ digital engagements.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Influitive

MAY 12, 2016

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. Learn how to make your account-based marketing more effective with advocacy. Create your dream ABM program!

Accountability 61

Accountability Marketing B2B Customer advocacy 61

ClientSuccess

NOVEMBER 22, 2021

From checking in with clients during weekly calls to ‘scoring’ accounts in your CRM, customer sentiment drives many of the strategic projects and growth initiatives for your customers. But did you know sentiment management can also be a customer marketing focus? eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing Customer advocacy Surveys Best practices 52

ClientSuccess

OCTOBER 22, 2019

As a CSM or customer success team manager, you’ve probably heard the term ‘customer advocacy’ tossed around a time or two. There’s no denying that this customer engagement trend is here to stay. The growth of customer advocacy has been a boon for customer success teams for a few reasons.

Customer advocacy 40

Customer advocacy SaaS Upselling Accountability 40

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Grow Your Customer Base. Download the free eBook now.

B2B 66

B2B Marketing B2C Education 66

Influitive

JULY 8, 2015

So, when Mark Organ asked me to do this presentation, I was trying to think of how I was going to do this with two dozen people giving presentations on customer advocacy. Product is an amazing place to start your customer advocacy. Download your FREE eBook now. Find creative ways to showcase your actual customers.

B2B 64

B2B Marketing Customer advocacy Sales 64

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Bora Lee , Team Lead, Customer Success Operations , ChurnZero

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Influitive

JUNE 14, 2016

He’ll have some tough questions for the sales rep tomorrow. Before the wedding, Joe pulled the plug on that expensive SaaS implementation because the sales rep couldn’t quell Joe’s objections based on that review he read. Maybe by taking themselves out of the equation the sale could have been saved.

Marketing 60

Marketing SaaS Consulting Consulting 60

ClientSuccess

JULY 17, 2019

Additionally, if your customers are seeing the same issues over and over with a single functionality component, it might be time for your product team to go back to the drawing board. This is also a great way to determine whether or not your sales, customer success, and product teams are sufficiently aligned. . Customer ROI. #3:

SaaS 40

SaaS Metrics Customer advocacy Feedback 40

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ClientSuccess

OCTOBER 17, 2018

3) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. True customer advocacy – giving everything I have to building customer success as a culture. Second, our CSMs have shown a higher dedication to their customers with the added autonomy in their jobs.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Influitive

JANUARY 16, 2017

Today’s customers don’t want to be treated like just another email address. According to a study by Walker, the customer experience is expected to overtake product and price as a company’s key brand differentiator by. Account-based marketing (ABM) is one of the hottest marketing trends right now—and with good reason.

Accountability 55

Accountability Marketing B2B Personalization 55

SmartKarrot

AUGUST 4, 2020

However, CS teams that align closely with sales, marketing. And product development teams not only improve adoption but also to revamp every stage of the customer lifecycle. Further, this enables customer success leaders to increase advocacy. Applying customer segments. Exudes a positive outlook at all times.

Journey mapping 10

Journey mapping SaaS Customer advocacy B2B 10

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Ari Hoffman.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21