Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.
Beyond Philosophy
FEBRUARY 5, 2015
Advanced Customer Experience Management. Committing to customer experience: applying the concepts. Building and running a customer experience program. Employee engagement and ambassadorship: linking to customer behavior. Customer advocacy and brand bonding measurement.
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Beyond Philosophy
MAY 31, 2016
Whether the “touch” is by paper, by a human being or by electronic or mobile means, organizations must offer consistent, seamless and positive experiences for customers. Service, especially, is often a major differentiator and lever for either customer advocacy or, if done grudgingly or poorly, customer defection.
Beyond Philosophy
DECEMBER 20, 2017
Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer. HR execs and consultants would say that what is needed is a higher level of employee engagement.
SharpenCX
SEPTEMBER 8, 2021
There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. But, one metric steps beyond just measuring satisfaction.
PeopleMetrics
MAY 15, 2015
By recognizing that poor-quality touchpoints can tarnish overall customer opinion, you can create more informed and cohesive customer experience strategies. Employees have to be motivated to go the distance for your customers. Deliver a noteworthy experience every time. Which is pretty cool.)
PeopleMetrics
JUNE 26, 2015
Costco managed that lack of stress handily, and the experience offers four lessons, each of which can benefit your own business’s trek to customer centricity. Their brand, corporate mythos, and customer advocacy played a large part in my stepping through their sliding glass door in the first place. Be worthy of their esteem.
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