SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. But, one metric steps beyond just measuring satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers.

Customer advocacy 128

Customer advocacy Contact Center Surveys Coaching 128

PeopleMetrics

MAY 15, 2015

Every individual interaction—every customer experience touchpoint—not only affects an individual customer’s opinion about your business, but also the overall opinion of all of your customers. That might seem melodramatic, but that micro-to-macro mindset is where customer experience metrics like Net Promoter Score originated.

Customer Experience 104

Customer Experience Customer advocacy Customer centricity Employee engagement 104

PeopleMetrics

JUNE 26, 2015

Costco managed that lack of stress handily, and the experience offers four lessons, each of which can benefit your own business’s trek to customer centricity. Their brand, corporate mythos, and customer advocacy played a large part in my stepping through their sliding glass door in the first place. Be worthy of their esteem.

Customer centricity 102

Customer centricity Customer advocacy Employee engagement B2B 102

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Using Calabrio Analytics and Sentiment Analysis, Radial identified phrases for and tuned two customer advocacy categories: “advocacy” and “powerless to help.”

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

CSM Magazine

FEBRUARY 29, 2024

Indeed, this is evidenced in the recent survey, with 35% of customers saying positive use of technology by an organisation has led them to use that organisation again – but nearly half (a whopping 45%) say poor use of technology has made them stop using an organisation altogether. Elevate CX to the C-suite and the boardroom.

Journey mapping 52

Journey mapping Banking Self service Customer advocacy 52

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Better harnessing their usage data led to more productive customer conversations and helped their accounts grow.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

SmartKarrot

APRIL 7, 2022

As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive strategy of land and expand within the customer base. Role: Customer Success Manager. Apply here: [link].

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19