ChurnZero

JANUARY 10, 2020

She has a Bachelor’s degree in Electronics Engineering, a Master’s in Computer Engineering, and an MBA from Berkeley. 2) James Scott, Vice President of Customer Success, ShootProof . Investing in our customers’ success is one of ShootProof’s top priorities. F ind and follow Madan on LinkedIn. . .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

ChurnZero

JUNE 27, 2023

In business, particularly among customer success professionals, it conjures up one key question: how can we do more with less? A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). A best practice is to keep your customer journey map to a single page.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

CustomerSuccessBox

MAY 16, 2022

What is a Customer Success Management Software? A customer success tool is a software with in-built tools to provide a holistic view of your customer’s account health. SaaS upsells have to be engineered as they are not going to happen on their own. All of the important metrics can be measured via Gainsight.

Management 52

Management Upselling SaaS Accountability 52

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Adam Binder , Founder, Creative Click Media.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ChurnZero

FEBRUARY 1, 2019

Jesse Decker, Chief Customer Success Officer, Cloudvirga. As Chief Customer Success Officer, Jesse Decker leads Cloudvirga’s Customer Success division, working collaboratively with its Product Development, Engineering and Marketing teams to help customers realize the most value from the usage of their products.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

Education Services Group

JULY 5, 2023

The role of CSMs in revenue generation Customer Success Managers are perfectly positioned to discover and develop these leads, but not everyone does it this way. Customer Success leaders know they need to prove their team’s impact on metrics like Net Revenue Retention (NRR). Customer Success is that engine.

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

SmartKarrot

APRIL 7, 2022

As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive strategy of land and expand within the customer base. Role: Customer Success Manager. Apply here: [link].

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. Set and monitor performance targets and metrics for the UK team CSM organization.

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

OCTOBER 19, 2022

Work closely with Engineering, Marketing, and Design departments to integrate and streamline core processes across the company. Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives. Apply here: [link].

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

DECEMBER 16, 2021

Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. Analyze and understand customer churn and work to implement solutions to remedy. Help Smartly.io

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

DECEMBER 20, 2021

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals. Maintain existing customer success metrics and data as directed.

Customer advocacy 3

Customer advocacy Best practices Government Engineering 3

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates.

Customer advocacy 19

Customer advocacy Technical Support Accountability CRM 19

SmartKarrot

JUNE 16, 2022

Setting customer service goals for team members and helping them reach those goals. Take the lead in interacting with customers, delegating and/or handling customer queries and complaints in a timely manner. Create and maintain customer service metrics, reports, and dashboards. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

JUNE 11, 2021

The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. There is ample student interaction for professionals in any industry looking to move to customer success professionals. You can claim free customer success badges that can be added to your LinkedIn profile.

SaaS 22

SaaS Best practices Accountability Education 22

SmartKarrot

AUGUST 13, 2021

Apply here: [link] Role: Head of Customer Success Location: Remote, United States Organization: Modsy As a Head of Customer Success, you will manage Modsy’s full customer success scope, including customer advocacy throughout the entire design and marketplace journey, and refining policies that keep customer experience top of mind.

Consulting 10

Consulting Consulting Customer advocacy Best practices 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JANUARY 28, 2021

Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Develop a strong understanding of the technology to effectively assist the customers. Manage a team of regional Customer Success Managers in the UK and the US. Apply here: [link].

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Rick Adams. Kristen Hayer.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction.

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

SmartKarrot

DECEMBER 22, 2020

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with broader Customer Success and Engagement strategy. Monitor team performance on key metrics and employee satisfaction.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

JANUARY 27, 2022

It spread across the entire company- finance teams, engineering teams, product teams, technology department, and the sales team. Account-based everything can lead to focused demand generation, increased sales results, and better customer service. Top examples of how account-based intelligence can help with customer success include-.

Accountability 10

Accountability Sales Marketing Customer advocacy 10