ClientSuccess

FEBRUARY 15, 2022

During this thirty or forty-five-minute discussion, your team or sales team interview resource should ask questions covering revenue management, customer success and sales collaboration experience, risk mitigation, and customer advocacy. Customer Success + Marketing.

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

PeopleMetrics

JUNE 26, 2015

It’s been an eventful couple of months on the personal front. Costco managed that lack of stress handily, and the experience offers four lessons, each of which can benefit your own business’s trek to customer centricity. My wife and I bought a house. We moved into that house. Double gasp! ) We have mortgage payments. Triple gasp! ).

Customer centricity 102

Customer centricity Customer advocacy Employee engagement B2B 102

Totango

JULY 19, 2021

Customer advocacy. Customer support. Not only will your customer success team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. And the best CS teams main priorities include : Product adoption. Onboarding. Churn Reduction.

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

Netomi

JUNE 27, 2022

By bringing AI into the organization, business leaders can improve the efficiency and profitability of customer service teams, leading to: Increased loyalty and deepening relationships by meeting customer expectations (the expectation for 24/7 support on any channel has only accelerated post-pandemic.

Customer advocacy 98

Customer advocacy Finance Customer Service Technology 98

Nicereply

JUNE 21, 2021

Maintaining the same customer-facing tone, helpful attitude, and all other customer service best practices can be incredibly difficult when ticket loads spike or some mass failure event occurs. You can ask how someone handles pressure during an interview, but nothing will be a true test until it happens.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

ClientSuccess

NOVEMBER 24, 2021

Over the past few weeks, we’ve been exploring some of the different types of customer marketing initiatives that CSMs can own to deliver fantastic customer experiences. Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Networking events. Customer advisory board.

Marketing 52

Marketing Customer advocacy Customer centricity Best practices 52

Influitive

OCTOBER 26, 2015

After sending out some unsuccessful email referral campaigns, ReadyTalk, an audio and web conferencing service provider, chose to invest in an advocate marketing program to nurture their best customers. Ideas to steal: When it comes to rewards, the best are those that money can’t buy.

B2B 94

B2B Customer advocacy Marketing Education 94

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Jessica Jurmann , Director of Customer Success, G2. Watch the session: Customer Advocacy as a Growth Engine.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 59

Customer Care CRM Customer Experience Customer advocacy 59

Influitive

NOVEMBER 27, 2017

Advocamp is the largest customer advocacy, experience, and engagement conference, happening this year in San Francisco, December 6-8th. We want to make.

Customer advocacy 53

Customer advocacy Marketing B2B Customer Experience 53

Influitive

DECEMBER 18, 2019

Throughout the event, we recognized companies and individuals who successfully used customer advocacy to turbocharge their marketing programs. With a record-setting number of submissions from amazing customer-centric brands, the deliberation was tough.

Marketing 9

Marketing Customer advocacy Customer centricity 9

Influitive

MARCH 17, 2020

Today we announced a new Influitive Virtual EventHub™ managed service that enables organizations to create and host a virtual event that offers an interactive, personalized experience for attendees. The post New Influitive Virtual EventHub Managed Service appeared first on Influitive.

Management 40

Management Customer advocacy SaaS Personalization 40

ChurnZero

DECEMBER 14, 2022

For the third year running, we asked CS teams who’ve challenged the status quo with innovative, meaningful, and customer-centric approaches to enter the ChurnHero Awards and tell us all about it. Increasing product adoption and customer ROI with thoughtful approaches. Adoption Hero: Cision.

SaaS 98

SaaS Accountability Customer advocacy Feedback 98

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

CSM Magazine

SEPTEMBER 16, 2022

Every year, Black Friday presents an opportunity for retailers to look beyond driving sales to acquire high-quality customers who keep coming back. But with the event now an almost month-long affair, knowing how to navigate this peak sales period can be t ricky. . A personalised service for every customer . About the Author.

Customer advocacy 52

Customer advocacy Sales Marketing Customer Service 52

AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. Portland’s most customer-obsessed brands.

Real estate 60

Real estate Customer advocacy Feedback Surveys 60

ChurnZero

JANUARY 8, 2021

In his new role at Hubb, Phillip will manage driving customer retention and engagement, overseeing profitable client expansion and growth, and developing strategic partnerships and alliances to support the event management ecosystem. Nate Burnes, (First) Vice President of Customer Success, Centage Corporation.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Totango

NOVEMBER 21, 2019

For instance were you able to increase customer advocacy by adding more people to your segment for review targeting? Review customer feedback to identify bottlenecks or potential feature updates, make those adjustments and track their effect on your customers journey. . Measure Results. Automate to Scale.

Best practices 93

Best practices Metrics Customer advocacy Education 93

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. inSided is the only Customer Success Community platform for SaaS and subscription-based companies. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

aircall

FEBRUARY 23, 2017

The measure of customer engagement lies at the intersection of involvement and advocacy. Involvement pertains to customers’ active interaction with your brand, product, events, website, and content. Advocacy refers to a customer whose loyal, emotional attachment to your brand compels them to actively endorse it.

B2B 79

B2B Advertising Customer advocacy Customer retention 79

Totango

AUGUST 21, 2020

Investing in customer success means investing not just in your customer’s success, but in that of your enterprise. Investing in customer success can: Increase customer retention rates and keep customers engaged. Increase customer-centered growth through expansions. Case Study: Zoom.

Enterprise 78

Enterprise Customer centricity Customer advocacy Accountability 78

Amity

OCTOBER 17, 2016

Customer advocacy, of course, can happen at any time of the journey in different forms (e.g. word of mouth referrals, reviews, business cases, participation in events, testimonials, NPS…) and as soon as the customer is thrilled and successful enough to want to spread the word.

Customer advocacy 81

Customer advocacy Sales Advertising Marketing 81

Influitive

MAY 12, 2016

In this free eBook, we’ll share how your advocates can give your account-based marketing strategy an extra boost and explain why these two customer-centric marketing strategies work better together. Create your dream ABM program! Advocate marketing: social proof, stronger relationships. Make your content even more personal .

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Totango

OCTOBER 13, 2020

Each of these people might have different goals, which is why strong customer relationships and leveraging Voice of Customer information to create customer advocacy is critical. CS teams should focus on both types of customers equally, as both are important in your quest for customer advocacy.

Customer advocacy 63

Customer advocacy B2B Enterprise Feedback 63

GetFeedback

FEBRUARY 10, 2020

We kicked off our Customer Experience (CX) Ambassadors Program in January featuring an interview with Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. Something new will always come up, but if you’re prepared for most scenarios, you’ll see an immediate return on the investment.

Surveys 87

Surveys Customer advocacy Sales Feedback 87

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

CustomerSuccessBox

DECEMBER 13, 2021

It correlates all of these, i.e. hundreds of data points and millions of tracked feature events with renewal history, to learn what really drives renewals and upsells. This flywheel concept and the enhanced focus on customer advocacy and expansion are also reflected in the growth of collaboration efforts between CS and other teams.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

Influitive

FEBRUARY 20, 2019

Broadcasting online meant we could jam-pack the event with even more web-exclusive speakers. Hey campers! You know what made Advocamp Field Day 2018 unique? It was the first Advocamp ever broadcast online. Plus, we could run the numbers to discover which sessions our online Advocampers loved the most. Advocamp, for those who don’t know, is.

Customer advocacy 75

Customer advocacy B2B Marketing Management 75

ChurnZero

MAY 20, 2021

But you end up turning your customer journey into an internal process map. When this happens, your customers may appear on-track in their journey; they check-off the desired events and activities you want them to experience. Examine your customer activity and the intention behind it. Transform Phase.

Chief Customer Officer 90

Chief Customer Officer Journey mapping Accountability Customer advocacy 90

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CustomerSuccessBox

JULY 5, 2021

It is to ensure that the customer achieves their desired goals and outcomes through using your product and service. It helps the business to achieve a larger revenue, reduce the churn rate and increase customer advocacy. Increased customer loyalty and customer retention. . Increased Customer Advocacy.

Customer advocacy 52

Customer advocacy Upselling Customer retention B2B 52

InGenius

NOVEMBER 5, 2019

We hope you can join us for at least one of them to hear what's new with CTI, how InGenius helps both Sales and Customer Advocacy Teams, and how to achieve digital transformation in service centers. How Southern Glazer's Wine & Spirits wins at customer advocacy and inside sales.

Customer advocacy 48

Customer advocacy Call Logging CRM Enterprise 48

CSM Magazine

FEBRUARY 9, 2021

To truly connect with customers, and understand their experience, business leaders must spend time with them, face to face. And that means really getting to know them, not just dealing with events when they need services. A collaborative approach has been proven to work. Growing at Scale.

Customer Experience 52

Customer Experience Customer advocacy Engineering Sales 52

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Influitive

OCTOBER 11, 2015

This free eBook demonstrates how forward-thinking companies are mobilizing their best customers to deliver results through every stage of the revenue cycle, including: Act-On Software’s pipeline filling referral program. Ektron’s customer-generated event content. DocuSign’s domination of product review sites.

B2B 111

B2B Marketing Best practices Feedback 111

Influitive

MAY 19, 2016

“Their work is cyclical and driven by unmovable deadlines, which may impact the time and the way they interact with an advocate marketing program,” says Lisbeth Hansen , Director, Customer Advocacy at Demand Spring. Keeping your requests clear and simple is the best way to pique their interest. Addressing their concerns.

Finance 40

Finance Customer advocacy Education Marketing 40