Influitive

OCTOBER 11, 2015

Providing feedback on the product or service. At this stage, a customer has spent some time with your product or service and is in a position to provide input on what is working and what needs adjustment. Reach out to them to ask for their feedback on everything from your newest product release to your next marketing campaign.

B2B 111

B2B Marketing Best practices Feedback 111

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Amy Manning , VP of Customer Success, LawGeex. Jessica Jurmann , Director of Customer Success, G2. Customer Success Around the Web.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. inSided is the only Customer Success Community platform for SaaS and subscription-based companies. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Totango

OCTOBER 13, 2020

Each of these people might have different goals, which is why strong customer relationships and leveraging Voice of Customer information to create customer advocacy is critical. CS teams should focus on both types of customers equally, as both are important in your quest for customer advocacy.

Customer advocacy 63

Customer advocacy B2B Enterprise Feedback 63

ChurnZero

MAY 20, 2021

For Customer Success teams, the data they need (in order of importance) includes CRM data (basic account details, closed-won opportunity details), product usage data (login history, time-in app), engagements (responsiveness, product feedback), support history (ticket volume, open bug duration), and payment history (unpaid invoices).

Chief Customer Officer 90

Chief Customer Officer Journey mapping Accountability Customer advocacy 90

aircall

FEBRUARY 23, 2017

The measure of customer engagement lies at the intersection of involvement and advocacy. Involvement pertains to customers’ active interaction with your brand, product, events, website, and content. Advocacy refers to a customer whose loyal, emotional attachment to your brand compels them to actively endorse it.

B2B 79

B2B Advertising Customer advocacy Customer retention 79

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

Totango

AUGUST 21, 2020

Customer success focuses on the customer journey as a whole and puts CX into the context of the customer’s overall needs and business goals. Account Management Vs. Customer Success. Investing in customer success means investing not just in your customer’s success, but in that of your enterprise.

Enterprise 78

Enterprise Customer centricity Customer advocacy Accountability 78

Totango

OCTOBER 29, 2019

You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Tips for Building a Customer Success Team. Customer success is about proactively taking every possible step to help customers see value when using your product. Onboarding.

Upselling 61

Upselling Customer advocacy Feedback Accountability 61

CustomerSuccessBox

DECEMBER 13, 2021

It correlates all of these, i.e. hundreds of data points and millions of tracked feature events with renewal history, to learn what really drives renewals and upsells. The journey of a customer doesn’t end when they buy your product, but it actually is the very beginning. Why is Customer Journey Mapping so important?

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. You are ready to go from customer conscious to customer powered. Integration.

APIs 60

APIs Surveys Best practices CRM 60

InGenius

DECEMBER 19, 2019

From the small moments to the landmark events, the thread that joined them all was our clear and unwavering focus on helping our customers do more, coupled with a commitment to innovation and transformation to lay the groundwork for future success. Upland ComSci: Going beyond cost transparency with ITFM.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Influitive

MAY 19, 2016

“Their work is cyclical and driven by unmovable deadlines, which may impact the time and the way they interact with an advocate marketing program,” says Lisbeth Hansen , Director, Customer Advocacy at Demand Spring. Keeping your requests clear and simple is the best way to pique their interest. Addressing their concerns.

Finance 40

Finance Customer advocacy Education Marketing 40

CSM Practice

MAY 22, 2022

In any event, the customer success personnel should be able to gloss over how their new offering’s values have been enhanced while promoting them to clients. Customer advocacy aims to turn your most ardent and committed customers into brand ambassadors.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

Totango

OCTOBER 22, 2019

Ensure that all client notes are passed from the sales team so your CS team thoroughly understands the customer’s goals. Drive customer advocacy by providing a simple, effective onboarding process. Proactively manage customer communications. Paying close attention to any customer feedback. .

Best practices 49

Best practices Customer advocacy Upselling Accountability 49

ClientSuccess

JANUARY 4, 2019

CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, Notes), making it difficult to achieve a clear 360-degree view without tons of manual work or even a group of customer data analysts (expensive). Hot Topic—Customer Health Scoring. Customer success health scoring is a hot topic. Customer Advocacy.

Metrics 53

Metrics SaaS Customer advocacy Accountability 53

Amity

JUNE 28, 2017

High CHS, High CMI (Top-Right: Dark Green): These are your star customers, the advocates, the ones that can provide you with the best feedback on your product and push you to the next level. These are the customers you love – and they love you! He is a frequent speaker, blogger and tweeter at conferences and events.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence insights aid in the development of a stronger customer retention strategy and the satisfaction of customers. Learn how to supercharge your customer advocacy. Customer Intelligence data can help you gain a better understanding of the market. Keeping an eye on the market’s moves.

Customer centricity 52

Customer centricity SaaS Analytics Customer advocacy 52

OctopusTech

JULY 21, 2023

An effective CDM helps in increasing customer satisfaction and engagement rate as by leveraging this data, companies can modify their goods and services to meet all individual customer expectations. This helps to boost customer advocacy and loyalty by strengthening the bond with them.

Best practices 62

Best practices Management Upselling Sales 62

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. With the help of alerts, CSMs & Account Managers are also notified as customers move from one journey phase to another.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

ChurnZero

DECEMBER 20, 2019

Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy. Is it retention, expansion, advocacy, product feedback, or service delivery? BIG RYG— ChurnZero’s one-day educational and networking event—is every CS leaders dream come true.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Education Services Group

AUGUST 25, 2023

Business leaders tend to think they’re above the fray, that they have no time for the frivolous, and that only they have access to a rarified and brainier atmosphere where Ayn Rand’s thoughts still predominate and where crassness and course behavior cease to exist. But we know better. So, let’s go. Instead of girl math, how about bro math ?

SaaS 52

SaaS Sales Journey mapping Feedback 52

SmartKarrot

FEBRUARY 3, 2022

Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer’s business goals and strategy. Develop customer advocacy and secure customer success stories and references. Effectively support account managers to retain existing clients.

Upselling 19

Upselling Customer advocacy B2B Accountability 19

SmartKarrot

DECEMBER 3, 2020

A complete dashboard of customer data will make it easier to improve the story around customer success. When you know how customers think, it will become easier to act in a certain manner that suits their persona. Monitor feedback and take it seriously. This will give you an idea of customer health.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

AUGUST 3, 2021

Map the customer journey and work closely with the leadership team to ensure that everybody has a deep understanding of the customers and their needs. Prioritize tasks and relay feedback to the product team for potential design improvements or new features that will result in an exceptional customer experience.

Benchmark 10

Benchmark Customer advocacy Customer retention Education 10

SmartKarrot

JANUARY 29, 2021

Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects. Create strategic internal accounts plans and customer success plans for effective planning and growth of accounts. Act as a mentor to other team members and proactively contribute to business objectives.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JUNE 8, 2020

You will work cross-functionally with the sales, onboarding, support and services teams to ensure a good and consistent customer experience. At the end of the day, your mission is to ensure that customers have realized value with IntelliShift and are transforming how their companies manage and operationalize their fleet management.

Customer advocacy 10

Customer advocacy Accountability Coaching Sales 10

SmartKarrot

MARCH 28, 2022

Customer advocacy. This type of advocacy marketing encourages existing customers to share their experience with the product. But the makers used advocacy marketing to accomplish an impressive feat with advocacy marketing. He handed out swag linked to an email-gated website via a QR code at the event.

Marketing 10

Marketing Customer advocacy B2B Advertising 10

SmartKarrot

JANUARY 8, 2021

Apply here: [link] Role: Director of Customer Success Location: New York City Metropolitan Area Organization: Mark43 As a Director of Customer Success, you will report to the VP of Deployments and be responsible for scaling the growing team across multiple regions and setting the strategic direction of Mark43’s customer success efforts.

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

SmartKarrot

DECEMBER 22, 2020

Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments. Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

OCTOBER 13, 2023

Using the power of customer data, businesses can decode underlying patterns of behavior. Collecting feedback, whether through direct conversations, surveys, or digital touchpoints , is a direct line into their psyche. The route t o customer loyalty is paved with understanding and solving their problems.

Customer retention 10

Customer retention Customer centricity Education Feedback 10

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

NOVEMBER 6, 2020

Enable customer success throughout Lionbridge by partnering closely with the Sales, Marketing, and Product teams to develop strategies that align with our customers’ key objectives. Always driving customer satisfaction, retention, and advocacy. Develop customer relationships that promote retention and loyalty.

Upselling 8

Upselling Customer advocacy Customer centricity Accountability 8

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Gather and apply feedback. Ask for it proactively.

Upselling 52

Upselling Feedback Customer advocacy B2B 52