Influitive

MAY 12, 2016

In this free eBook, we’ll share how your advocates can give your account-based marketing strategy an extra boost and explain why these two customer-centric marketing strategies work better together. Create your dream ABM program! Advocate marketing: social proof, stronger relationships. Make your content even more personal .

Accountability 61

Accountability Marketing B2B Customer advocacy 61

CSM Practice

MAY 22, 2022

On the other hand, in order to create a profitable Customer Success Framework, one must keep in mind the scope of retaining your existing customer base. It is critical that you not only acquire new customers but also retain them, otherwise you can’t succeed. . Renewals and/or Expansion .

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

OctopusTech

JULY 21, 2023

An effective CDM helps in increasing customer satisfaction and engagement rate as by leveraging this data, companies can modify their goods and services to meet all individual customer expectations. This helps to boost customer advocacy and loyalty by strengthening the bond with them.

Best practices 62

Best practices Management Upselling Sales 62

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Totango

OCTOBER 22, 2019

Ensure that all client notes are passed from the sales team so your CS team thoroughly understands the customer’s goals. Drive customer advocacy by providing a simple, effective onboarding process. Proactively manage customer communications. Paying close attention to any customer feedback. . Best practices: .

Best practices 49

Best practices Customer advocacy Upselling Accountability 49

ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . Jay Nathan , Founder & Managing Partner, Customer Imperative . CSMs will also need to clarify their purpose.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Director Location: Chicago, IL, US Organization: Aprimo As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction.

Upselling 19

Upselling Customer advocacy B2B Accountability 19

SmartKarrot

JANUARY 29, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JANUARY 8, 2021

Execute on objectives and grow their footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. Develop and foster executive level relationships within clients.

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

SmartKarrot

DECEMBER 3, 2020

Having a proper workflow will reduce time and show customers you care about their purchases and goals. Attend an event tailored for the community. Events and conferences are great opportunities to learn and network. Events will also help CSMs build their own personal brand and learn via future cooperation.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

NOVEMBER 6, 2020

Enable customer success throughout Lionbridge by partnering closely with the Sales, Marketing, and Product teams to develop strategies that align with our customers’ key objectives. Always driving customer satisfaction, retention, and advocacy. Transact renewals and upsells for customers in your assigned customer list.

Upselling 8

Upselling Customer advocacy Customer centricity Accountability 8

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. You, now, understand that proving value should be a priority.

Upselling 52

Upselling Feedback Customer advocacy B2B 52