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Michel’s energy is infectious and his views on customer experience an eye opener. He has been featured and has contributed on Time Magazine, Yahoo Small Business Advisors, Yahoo Finance, Forbes, Digiday.com, BC Business, Business Talk Radio, Business2Community, and 1to1 Media. Mila D’Antonio Follow @miladantonio.
The feature – which was the cover story in the UK-based publication’s weekend magazine edition – was focused on the latest Customer Satisfaction Index (UKCSI) from the Institute of Customer Service – which painted a bleak picture for UK businesses.
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