Calabrio

OCTOBER 15, 2019

Using Calabrio Analytics and Sentiment Analysis, Radial identified phrases for and tuned two customer advocacy categories: “advocacy” and “powerless to help.” Radial saw dramatic improvements in customer satisfaction and metrics related to customer perceptions, including a three percent improvement in first contact resolution.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

Nicereply

MAY 26, 2020

If you’re looking at customer service job postings , you might see a mixture of hard and soft skills listed in the requirements. For example, this technical support posting for DigitalOcean is looking for customer advocacy and communication skills – which are both soft skills. What soft-skills to strive for?

Customer Service 105

Customer Service Customer advocacy Technical Support Feedback 105

Education Services Group

MAY 13, 2020

Yet, for most Customer Success organizations, embracing revenue goals is the only way to have a seat at the table as your company expands and evolves. To really prove your value to senior leadership, CS metrics must have a direct alignment to revenue. Maintaining customer advocacy at your core.

SaaS 52

SaaS Customer advocacy Sales Technical Support 52

SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. Boost customer advocacy and NPS through outstanding customer service.

Customer advocacy 19

Customer advocacy Education Technical Support Finance 19

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates.

Customer advocacy 19

Customer advocacy Technical Support Accountability CRM 19

SmartKarrot

NOVEMBER 11, 2021

Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Proactively managing customers to avoid them becoming at-risk.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19