CX Accelerator

MAY 8, 2018

Or do they talk about those stories where they laughed or cried with customers, and connected with them in a way that goes beyond a simple phone call? The morals and learnings we can gain from those stories are significant, and whether they’re good or bad, it’s through sharing them that we can start all to understand and to do better.

Contact Center 160

Contact Center Customer advocacy Morale Education 160

Nicereply

SEPTEMBER 2, 2020

Customer satisfaction doesn’t just impact the business’ bottom line, it also impacts team morale and retention rate. To make money, businesses need customers. Ideally, these customers are happy, tell their friends about you, and keep coming back. Commit the entire team to improve customer satisfaction day in and day out.

Airlines 126

Airlines Morale B2C Customer advocacy 126

AskNicely

AUGUST 20, 2018

This is the next in an ongoing series of stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. Does your business serve up legendary customer experiences? The Moral of The Story? Contact AskNicely us. We’d love to share your story.

Customer Experience 60

Customer Experience Customer advocacy Morale Marketing 60

Playvox

FEBRUARY 13, 2023

Seek out a QM solution that lets you customize scorecards to examine interactions for speed, completeness, and customer sentiment. This will help you gauge whether your team is delivering seamless experiences that turn customers into your brand champions.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

aircall

AUGUST 15, 2017

Simply put: customer advocacy is a priceless marketing asset. And customers know it. With the threat of public shaming in one hand and the promise of free promotion in the other, they have more than enough leverage to push for superior customer experiences.

Customer Experience 63

Customer Experience Advertising Customer advocacy Morale 63

Balto

JANUARY 3, 2025

How Call Center Monitoring Links to Business Goals Monitoring can directly influence key organizational metrics: Net Promoter Score (NPS): Delivering consistent, high-quality service positively impacts customer advocacy. Customer Retention Rates: Resolving issues quickly and effectively reduces churn.

Best practices 52

Best practices Call Center First call resolution Coaching 52

SmartKarrot

JUNE 2, 2020

There will be times when you have to acknowledge that the customer is not always right. As a matter of fact, treating your customers in a way that they are always right always, could put you in some trouble. It can eat up resources, dampen morale, or even hurt the rest of you even loyal ones.

Morale 10

Morale Healthcare Sales Management 10