Sykes

AUGUST 1, 2019

With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations,” said Tom Philibotte, Vice President of Customer Advocacy at Cigna. Sykes Enterprises, Incorporated. subhaash.kumar@sykes.com. 813) 233-7143.

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Eptica

SEPTEMBER 28, 2015

Improve customer satisfaction Improve customer loyalty Improve brand reputation Improve customer advocacy Decrease costs Gain customer insights How do they measure this? What operational elements are required to drive customer satisfaction and customer loyalty? Share this page on: Tweet.

Contact Center 81

Contact Center Multichannel Customer centricity Abandon rate 81

Avaya

NOVEMBER 8, 2017

applying for loans, refinancing, wealth management) to drive meaningful conversations that guide customers through oftentimes complex processes. And for not-so-complex processes, they’re advancing with highly-secure self-service solutions (like video kiosks). But what exactly constitutes “multichannel?”

Banking 40

Banking Multichannel Customer advocacy Upselling 40