Customer advocacy Sales Technical Support 
Influitive
MAY 23, 2018
Meagen Eisenberg, CMO at MongoDB, can smell covert sales tactics almost instantly. Instead of sending her funny GIFs or email forwards, she believes good sales people can get her the resources she needs to make a purchase decision – whether it’s an introduction to another CMO for a product use case, or providing technical support.
Blueship Call Center
JANUARY 27, 2025
Inbound Call Centers are specialized service hubs that handle incoming customer calls. These calls can range from inquiries, complaints, and technical support to order processing and more. Key services provided by inbound call centers include: Customer Support : Resolving customer queries and providing assistance.
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Sykes
AUGUST 1, 2019
“With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations,” said Tom Philibotte, Vice President of Customer Advocacy at Cigna. Its Americas and EMEA regions primarily provide customer?engagement
Education Services Group
MAY 13, 2020
Regardless of your organizational structure – whether CS rolls up to sales, operations, or you have your own discreet organization within the business, it is critical to demonstrate how CS influences growth and impacts costs. We may see Account Managers within the sales organization owning that relationship.
SmartKarrot
NOVEMBER 14, 2022
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.
SmartKarrot
MARCH 14, 2022
Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Drive customer advocacy in the form of case studies, testimonials, and referrals.
SmartKarrot
APRIL 28, 2022
Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates.
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