Customer advocacy, Self service and Technical Support

SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

AUGUST 1, 2019

“With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations,” said Tom Philibotte, Vice President of Customer Advocacy at Cigna.

Multichannel

Multichannel Healthcare Technical Support Transportation

Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

OCTOBER 15, 2019

The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media. As a result, customers report being happier overall. The Optimizer – Alliant Energy. ANALYTICS COMPETITION WINNERS. Grand Prize Winner – Radial, a bpost company.

Agent Empowerment

Agent Empowerment Technical Support Gamification Analytics

CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Netomi

APRIL 27, 2022

Emphasis is placed on giving agents more time to spend with customers, so they are not solely focused on closing Zendesk tickets, but actually feel empowered to better the customer experience. Can a customer be brought onto a customer advocacy program?

Chief Customer Officer

Chief Customer Officer Customer advocacy Engineering Technical Support

Customer Contact Central

SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Celebrating the Successes and Achievements of Calabrio Customers

CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

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