Netomi

APRIL 27, 2022

Emphasis is placed on giving agents more time to spend with customers, so they are not solely focused on closing Zendesk tickets, but actually feel empowered to better the customer experience. Can a customer be brought onto a customer advocacy program?

Chief Customer Officer 52

Chief Customer Officer Customer advocacy Engineering Technical Support 52

Education Services Group

MAY 13, 2020

Today, almost 20% of CSMs come from sales versus 24% from professional services and 19% from technical support, according to the 2017 Customer Success Compensation Study by TSIA. Be sure to take all the elements of your business into account so that your CS efforts are set up to bolster and support your company-wide strategy.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Help Scout

AUGUST 26, 2018

Here are some of the most common customer service related names we found, and a sprinkling of the less common for your consideration. Common support team titles. Common support role titles. Client Support. Customer Advocacy (used by Buffer). Customer Engagement. Customer Experience.

Customer Service 40

Customer Service Engineering Customer advocacy Technical Support 40

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

DECEMBER 14, 2022

Role: Head of Customer Success Location: Edinburgh, Scotland, United Kingdom (Hybrid) Organization: Inspired Selection As a Head of Customer Success, you will lead the strategy for customer success (for teachers and pupils). manage the account management team, driving customer engagement and subscription renewals.

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Create long-standing partnerships that result in customer advocacy.?

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

MARCH 14, 2022

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Upselling 3

SmartKarrot

APRIL 5, 2022

Manage customer escalations as needed, working collaboratively to drive success in difficult situations. Capture customer stories to highlight wins and inspire customer advocacy. Role: Customer Success Manager. Establish and optimize customer experience processes to ensure ongoing satisfaction.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates.

Customer advocacy 19

Customer advocacy Technical Support Accountability CRM 19

SmartKarrot

NOVEMBER 11, 2021

Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Proactively managing customers to avoid them becoming at-risk.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

DECEMBER 3, 2021

Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Proactively engage lagging customers to reduce churn and get them on the right track. Boost customer advocacy and NPS through outstanding customer service. Apply here: [link].

Customer advocacy 19

Customer advocacy Education Technical Support Finance 19

SmartKarrot

JULY 14, 2021

Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Enable customer interactions in a manner that establishes credibility and trust as a business advisor.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team. Be a true proponent of customer advocacy.

Upselling 10

Upselling Consulting Consulting Customer advocacy 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21