CustomerSuccessBox

FEBRUARY 28, 2022

Both the models (customer engagement and customer success), focus on a customer’s journey before acquisition through customer advocacy. Customer Success is all-encompassing and covers customer engagement under its umbrella. LAER model in Customer Success. Who owns the model?

Customer advocacy 52

Customer advocacy Upselling SaaS Education 52

CustomerSuccessBox

MAY 16, 2022

All that to give you a holistic 360-degree view of your customer portfolio, monitor account health scores, create playbooks to facilitate onboarding, renewals, and upsells, set up alerts for risk and upsells, and more. You must consider several points before choosing a customer success software in 2022. Accounts Per CSM.

Management 52

Management Upselling SaaS Accountability 52

OctopusTech

JULY 21, 2023

An effective CDM helps in increasing customer satisfaction and engagement rate as by leveraging this data, companies can modify their goods and services to meet all individual customer expectations. This helps to boost customer advocacy and loyalty by strengthening the bond with them.

Best practices 62

Best practices Management Upselling Sales 62

CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. Customer Success KPIs.

Metrics 52

Metrics Upselling Customer advocacy Best practices 52

CSM Practice

FEBRUARY 24, 2020

The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. 5. Advocacy Activity. Related Links.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

CustomerSuccessBox

MARCH 15, 2022

Delivering value to the customers through the product’s abilities and customer experience while also staying intact with the brand image and looking for upsell opportunities every moment. Creating materials for training other people in the department. Update the database frequently as you get notified on the call.

Accountability 52

Accountability Customer Support Management Upselling 52

CustomerSuccessBox

MAY 31, 2021

The other responsibilities of a CSM includes- i) Account escalation ii)Periodic health check iii) customer advocacy iv) Renewals and upsells. To know more details about other key responsibilities of CSM, check out this blog – 6 Key Responsibilities of a Customer Success Manager in a SaaS Company.

Management 52

Management SaaS Customer advocacy Accountability 52

CustomerSuccessBox

MARCH 10, 2022

In order to do so, you need to roll out NPS and customer satisfaction surveys and collect the reviews. For customer advocacy, write case studies, and ask for referrals! Figure out the upselling opportunities and act upon customer retention. And get alerts whenever there is a need to pay attention to their accounts.

Management 52

Management Customer retention SaaS Customer advocacy 52

CustomerSuccessBox

JANUARY 10, 2022

Privileged contact for customers on the solution, you are the trusted person to whom they can turn. You train them on the acquisition of new skills to allow them to be autonomous on certain subjects. Additional Resource – What is a Customer Success Manager. Main missions of the Customer Success Manager.

Management 52

Management Surveys Customer advocacy Accountability 52

ChurnZero

OCTOBER 12, 2021

They also had 100% of new clients engage in outcome discussions during the kick-off call, and over 86% engage in both outcome discussions and training. It was spread out over several meetings, and the onus was on the customer to practice and schedule their next meeting. Finally, their average churn score decreased in just a few months.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

Nicereply

FEBRUARY 2, 2024

You can use the insights to understand your customers and find ways to serve them better. While customer success focuses on the end result of the customer journey—helping users find value in your product, customer experience strategies focus on the broader customer journey.

Education 59

Education Accountability Customer retention Journey mapping 59

ChurnZero

SEPTEMBER 27, 2024

We often do this when we are onboarding a new customer so we can be prepared for those moments. What if you customer doesn’t engage? What if they don’t attend your training session? Create strong processes that foster good communication and engagement that supports customer and business objectives.

Best practices 52

Best practices Accountability Sales Feedback 52

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Facilitate client trainings and act as a support contact for clients.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Take the lead on the US customer portfolio and services operations.

Upselling 19

Upselling Customer advocacy Government Accountability 19

SmartKarrot

OCTOBER 7, 2021

Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Motivate your team to create opportunities to upsell value-added services.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

NOVEMBER 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Australia Organization: Advice Revolution As a Customer Success Manager, you will provide an exceptional training and onboarding experience to all new customers. Improving the usage of the tools by existing customers. Apply here: [link].

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

SEPTEMBER 2, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Retain your install base revenue and proactively upsell additional products and services to your customers.

Upselling 19

Upselling Customer advocacy Banking Enterprise 19

SmartKarrot

OCTOBER 5, 2021

Manage customer success activities, onboarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues.

Customer advocacy 19

Customer advocacy Advertising Upselling Education 19

ChurnZero

OCTOBER 25, 2019

A: I often hear we need to just sell people on what’s in it for me or we need to just do a little training, or the user interface is so intuitive we won’t possibly need all of this. To help you and your team with this arduous process, please join our panel-style webinar to hear advice on: End-of-year retention and upsell efforts.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

AUGUST 16, 2022

As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Deliver customer training programs to improve the customer onboarding experience.

Upselling 19

Upselling Customer advocacy Education Best practices 19

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Director Location: Chicago, IL, US Organization: Aprimo As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction.

Upselling 19

Upselling Customer advocacy B2B Accountability 19

SmartKarrot

FEBRUARY 17, 2022

Be in the internal voice of the customer, work with the product team to deliver feedback to shape the product roadmap. Nurture customer advocacy in the form of testimonials, references, and case studies. Manage churn risk and identify upsell opportunities. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. and Customer Advocacy. Apply here: [link]. Apply here: [link].

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

SEPTEMBER 7, 2022

Establish executive-level customer relationships with the most strategic customers. Inspire and drive a company-wide culture of Customer Success, creating a strong culture that fosters customer advocacy. Manage client onboarding; assist customers with setting up and navigating platforms or software.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

OCTOBER 20, 2022

Role: Customer Success Manager Location: Remote, New York, NY, US Organization: Tremendous As a Customer Success Manager, you will onboard high-value clients. You’ll train and assist new high-profile clients. Strive to increase product adoption, retention and overall customer satisfaction. Account management.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers. Onboarding new customers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Education Technical Support Finance 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

APRIL 14, 2023

Increase ARR across all existing accounts by putting growth and upselling ideas into practise. Drive account retention through user acquisition, increased usage, and customer advocacy tactics. When necessary, travel to the client’s location to conduct business meetings and trainings.

Customer advocacy 15

Customer advocacy Upselling Accountability Sales 15

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: ChannelAdvisor As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Deliver client training and seminars MeasuredU client education curriculum.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

SmartKarrot

AUGUST 7, 2020

The director’s role is to ensure customers are successful using the product the company sells. It involves building the right team to train and onboard new customers and forming strategy to accomplish the team’s goals. They help CSMs to define value for the customers and the best way to deliver it to them.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18