InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

ClearAction

JANUARY 20, 2020

Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. Only a percentage of your customer base completes a survey, and only a percentage are Detractors. .” 11) Establish Massive Systematic Improvement.

Surveys 90

Surveys Metrics Chief Customer Officer Feedback 90

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. SuccessHacker Certifications and Training Workshops. The course is led by trainers who have 60+ years of combined experience in the customer success space.

SaaS 22

SaaS Best practices Accountability Education 22

SmartKarrot

JUNE 24, 2022

Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Cultivate and promote customer advocacy through Net Promoter Score (NPS), Voice of the Customer (VOC), and product councils.

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

Talkdesk

MAY 23, 2019

But as a complete outsider I thought, I am going to put my mind to thinking about writing about, and trying to help improve service from and thinking about it from our customer advocacy perspective but also from an employee advocacy perspective. So I’m like, living the dream man.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

SmartKarrot

OCTOBER 13, 2022

Onboard the customers as efficiently and as quickly as possible, making sure they have everything they need to get their Speechmatics journey up and running.? Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops.

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: NAVEX Global As a Customer Success Manager, you will own a portfolio of high-touch, Enterprise accounts from handoff to customer advocacy and beyond. Co-ordinating implementation and Support hand-over for customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

JANUARY 5, 2021

Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology. His 20-year-old experience gives him the ability to share expertise around a varied range of topics in the Customer Success domain. Ari Hoffman.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

OCTOBER 13, 2023

The route t o customer loyalty is paved with understanding and solving their problems. When account managers deeply understand their customers, they’re not only positioned to meet their needs but to exceed their expectations, leading to customer advocacy. Educate and Empower: Empowered customers are loyal customers.

Customer retention 10

Customer retention Customer centricity Education Feedback 10