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Guest Post: 4 Inputs of a Customer-Centric Culture Transformation

ShepHyken

She shares tips on how to create an effective customer-centric company culture. There’s a lot of talk about customer-centricity and customer-centric organizations, but what does that really mean? If your business is customer-centric, those things are the least of your worries. Leadership.

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5 Top Customer Service Articles for the Week of July 8, 2019

ShepHyken

That’s why you need to know how to improve customer service using social media. My Comment: It’s been a while since I included an article about social customer care (social media customer service) in the Top Five Roundup. 100 Of The Most Customer-Centric Companies by Blake Morgan.

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Customer-Centric Marketing with Mich Hancock

ShepHyken

Remember, you are not trying to win an argument, you are trying to win the customer – and in the world of social media, everyone can watch Social media is a way for businesses to bring people into their community. It is a way for brands to tell a story about their business so customers can get to know them better and understand how they work.

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Leading Customer-Centric Change: Use Storytelling Techniques to Gain Top-Level Support

Contact Center Pipeline

In today’s customer-driven business climate, you’d think that customer care leaders would have an easier time getting companywide buy-in for customer-centric change. It’s no secret that, in some companies, the contact center doesn’t always get the respect it deserves.

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7 Reasons To Focus on Customer value

Beyond Philosophy

Customer-centric organizations are 60% more profitable than non-customer focused organizations (Deloitte and Touche). Forrester Research declares 2017 the year that businesses become customer-obsessed. Providing ‘value’ to the Customer. What do your Customers care about? So what is the secret?

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Amazing Business Radio: Sean McDade

ShepHyken

They discussed how to create a consistent customer experience, why you should listen to your customers (and what to do with what they tell you), and how you can create a customer-centric organization. The fundamental way to be customer-centric is to listen to customers consistently.

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Employee Culture: Why Amazon is on Top and Bank of America Isn’t

Beyond Philosophy

According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ” If you enjoyed this post, you might be interested in the following blogs: Didn’t Believe Amazon Was Customer Centric Before?

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