Customer Care Customer effort White Paper 
Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. Compare, for example with State of Customer Care report we covered here.
teleopti
SEPTEMBER 18, 2019
Having loyal customers who offer guaranteed revenue streams boosts profitability, maintains a positive corporate reputation and enhances customer advocacy. However, many organizations view the customer care department as a drain on resources and risk alienating customers during the constant drive to save time and money.
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Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. Compare, for example with State of Customer Care report we covered here.
Connecting the Dots
APRIL 3, 2024
Download the PDF version of this White Paper In our work with more than one hundred organizations over the past five years, we have observed that ineffective customer onboarding (onboarding) is a principal cause of customer disenchantment that can precipitate significant and unnecessary customer churn.
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