Customer Care Customer retention Wireless 
Beyond Philosophy
AUGUST 10, 2016
Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service. More of these consumers (66%) want self-service for their needs over calling into customer care. Apple, Facebook or Google) provided comparable wireless connectivity.
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
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Vcaretec
JUNE 6, 2022
Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. This is tragic!
Interactions
JANUARY 23, 2019
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why — customers are often very vocal about their displeasure. Intelligent Virtual Assistants: Cost-effective technology can aid customers and live agents. What is the solution?
Connecting the Dots
OCTOBER 26, 2023
How to reach a rep by phone and have your problems solved—stat After asking his satellite company to change his TV service from wired to wireless, Scott M. “It was the most horrific customer care experience I’ve ever endured,” says Broetzmann, who as president and CEO of Customer Care Measurement and Consulting in Alexandria, Va.,
Connecting the Dots
OCTOBER 26, 2023
How to reach a rep by phone and have your problems solved—stat After asking his satellite company to change his TV service from wired to wireless, Scott M. “It was the most horrific customer care experience I’ve ever endured,” says Broetzmann, who as president and CEO of Customer Care Measurement and Consulting in Alexandria, Va.,
Robert Davis
MARCH 2, 2017
RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. Sales per 100, customer care queue – Utilized a process that focused on reviewing the customer’s account and discovery questions.
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