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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

CX Global Media

Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. Seminar Leaders. Joachim “Joe” Rogers is Senior Director – Customer Care Center for Coca-Cola Bottling Co.

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Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden Media

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. You will not be sorry.”.

Coaching 185
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Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden Media

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. You will not be sorry.”.

Coaching 166
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Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden Media

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. You will not be sorry.”.

Coaching 156
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4 Essential Tips for Customer Service in the Medical Industry

CSM Magazine

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. Thus, how you treat your patients will heavily influence the level of care you provide. Despite this, you must never treat your patients as pure customers.

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15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.