Blueship Call Center

FEBRUARY 10, 2025

Immediate responses, round-the-clock availability, and personalized service are no longer luxuries but necessities. For businesses aiming to thrive in this competitive landscape, providing exceptional 24/7 customer care support is paramount. E-commerce: The e-commerce industry thrives on speed and convenience.

Customer Support 45

Customer Support Healthcare Banking Customer Care 45

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 175

Customer Support Customer effort Self service Metrics 175

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. In addition, visual capabilities can help the customer choose the best product that fits his physical environment, to personalize the sales process and avoid NFF returns.

CRM 164

CRM Personalization Self service Sales 164

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

ShepHyken

OCTOBER 19, 2018

Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. Customers receive far deeper personalization that they were used before.

Customer Service 280

Customer Service Automotive Airlines Chatbots 280

Vcaretec

AUGUST 8, 2023

The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. However, good customer support outsourcing won't sacrifice quality and may, in many cases, enhance your service. Providing excellent customer service reflects well on your company.

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

Vcaretec

JUNE 6, 2022

And it’s the top-tier retailers who understand these customer care trends who will be finding huge revenue numbers under the tree this year. Let’s break down the 4 biggest trends in retail spending as it relates to holiday customer care. Customer satisfaction numbers must remain high, even as shopping volumes increase.

Customer Care 97

Customer Care Customer Support Customer Service Sales 97

Vcaretec

JUNE 6, 2022

One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. At Vcare, we help clients get more out of their customer care channels, especially during the holidays.

Customer Care 96

Customer Care Upselling Accountability Education 96

Vcaretec

JUNE 6, 2022

For online retailers, customer service can be a huge differentiator, and a secret weapon for customer advocacy. At Vcare, creating amazing customer service experiences is all we do. At Vcare, creating amazing customer service experiences is all we do. Greeting - how are you opening the experience? Step 2: Flow.

Best practices 88

Best practices Customer Care Customer advocacy outsourcing 88

ShepHyken

JULY 21, 2017

If he or she lacks any, they might not be the best choice for your customer support team. Before hiring a person, check the following two skills. Both of these elements are important, as grammatically incorrect texts can lead to various misunderstandings, making the communication with the customer harder.

Customer Support 235

Customer Support Chatbots Education Personalization 235

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. My Comment: This is a great report about trends related to the “in-store” customer experience.

Customer Service 69

Customer Service Best practices Metrics Customer effort 69

Steve DiGioia

APRIL 19, 2021

There’s the smirking “Sorry if you were offended” apology which blames the person you insulted. If you are an otherwise sincere person, your close relationships can probably survive a handful of insincere apologies. If you are an otherwise sincere person, your close relationships can probably survive a handful of insincere apologies.

Accountability 304

Accountability Personalization Customer Care Customer Support 304

ShepHyken

MAY 1, 2018

How to Eliminate Friction and Improve the Customer Support Experience. How can you provide a better experience for the customer and an even better one for the agents? Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer , to talk about how to understand and know everything about your customer. ?.

Chatbots 243

Chatbots Customer Support Surveys Personalization 243

Vcaretec

JUNE 6, 2022

There are a lot of outdated myths out there about outsourced customer care, and we’ve dispelled the biggest ones recently on the Vcare blog. Outside of the common misconceptions, though, we often get questions from clients and customer experience executives about the Pros and Cons of their outsourcing options.

Customer Care 89

Customer Care Wireless Telecommunications outsourcing 89

ShepHyken

SEPTEMBER 22, 2023

As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. The last three years have demonstrated the importance of strong customer support systems, as customers lean heavily on organizations for assistance in times of rapid change and uncertainty.

Customer Service 166

Customer Service Chatbots Self service Customer Care 166

TeamSupport

JULY 13, 2023

And the B2B customer support industry is no exception to this transformative force. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

B2B 98

B2B Customer Support Customer emotions Customer Care 98

ShepHyken

AUGUST 31, 2016

Customer Support. Have you ever called a company’s phone support number, talk to their customer service rep, have that rep transfer you to another person, only to have to repeat the story all over again? Why did she ask for my account or customer number? One question came to mind… Why?

Banking 227

Banking Customer Support Accountability Customer Service 227

Global Response

OCTOBER 15, 2024

The truth is the best form of customer communication isn’t tied to one specific channel. It’s about reaching customers — and allowing them to reach you — wherever they are. In the past, shopping was a linear experience with in-person interactions. Today, the customer journey is more complex and centralized.

Contact Center 62

Contact Center Call Center Best practices Customer Care 62

ShepHyken

APRIL 1, 2019

(Search Engine Journal) In this article, we’ll go through all the steps of building a social customer service strategy from scratch and answer the frequently asked questions about social customer support. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

Customer Service 259

Customer Service Chatbots Engineering Analytics 259

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder.

Customer Support 271

Customer Support B2B Sales Marketing 271

Inbenta

NOVEMBER 9, 2021

For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.

Banking 95

Banking Chatbots Customer Care Self service 95

Noble Systems

JULY 15, 2019

Customer care today remains mostly reactive. Businesses wait for a customer to call into the contact center. The agent asks a series of questions to gather information needed in order to answer the customer’s question or solve their problem. Then we’ll cover why you should care. AI Defined.

Customer Care 70

Customer Care Abandon rate Self service Airlines 70

ShepHyken

SEPTEMBER 10, 2018

Five Musts For Delivering ‘Legendary’ Customer Care On Social Channels by Andrew Kokes. Forbes) In today’s disruptive business economy, in order to create distinctiveness for a brand online, it is imperative to have social customer care that is more than good — or even great. It must be legendary.

Customer Service 35

Customer Service Customer Care Chatbots Personalization 35

ShepHyken

DECEMBER 28, 2018

25% of millennials expect a response within 10 minutes of reaching out to support. Some customer support teams are almost 100% dedicated to triage and answers can take days to materialize. That is one tall order when you consider that many companies staff up during holidays but roll them off during “slower times.”

Customer Service 261

Customer Service Self service Customer Support Scripts 261

ShepHyken

DECEMBER 5, 2022

From Thanksgiving celebrations to Christmas festivities, end-of-year reflections, and year-ahead preparations, our personal and professional calendars are likely brimming with activity and commitments. Personalization is more important than ever. An updated loyalty program can help keep you connected to customers.

Customer Service 185

Customer Service Gamification Customer Support Customer centricity 185

ShepHyken

DECEMBER 10, 2019

Using AI to Guide Employees Toward Better Customer Care. They discuss the need for more awareness and empathy among customer service agents and how AI and technology can provide that. > When used correctly to support customer service representatives and call center agents, it can help humans be “more human.”.

Coaching 263

Coaching Contact Center Analytics Call Center 263

Callminer

FEBRUARY 23, 2021

. “Your customers are ‘digital natives’ and are becoming more and more concerned with data privacy issues. ” – Keti Limani, Customer Service trends 2021 , Surveypal; Twitter: @Surveypal. In fact, 55% of support leaders plan to increase their spend on technology in the coming year.”

Call Center 376

Call Center Technology Banking Contact Center 376

Playvox

AUGUST 25, 2022

And, we have all seen the impact of just one person doing something NOT in the plan and the downstream effects. For example, one person may log in late for their opening shift. Another person may not adhere to scheduled breaks or lunches. One person may leave early from their closing shift. ENJOYING THIS ARTICLE?

Personalization 85

Personalization Management Schedule adherence Average Handle Time 85

ShepHyken

FEBRUARY 12, 2024

For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this. My Comment: It has never been easier to personalize an experience for your customers.

Customer Service 180

Customer Service Self service Personalization Customer retention 180

BlueOcean

APRIL 7, 2025

And youre ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. AI and customer care are growing deeply intertwined, with intelligent tech delivering powerful insights for hyper-personalized experiences.

Contact Center 62

Contact Center outsourcing Customer Care Metrics 62

ShepHyken

JULY 25, 2017

But those should just be building blocks for creating a personal experience with the customer. The dialog should be unique for each customer. Top Takeaways: The best thing you can do for your customers is to surprise them. How do you create a human experience for your customers?

Best practices 200

Best practices Personalization Customer Support Customer Service 200

Fonolo

AUGUST 10, 2021

According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care. The Secret Sauce for Increasing Customer Happiness. Develop a strong customer care strategy. Start by creating a customer care vision and set goals.

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

ShepHyken

JULY 31, 2020

Here, we will look at four ways to combine the two disparate yet interconnected concepts of customer service and customer experience to help you get started. Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience.

Customer Experience 218

Customer Experience Customer Service Chatbots Upselling 218

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. However, there are enough examples that prove that companies can analyze the data to categorize it, find patterns and provide personalized recommendations to their customers.

Self service 188

Self service Chatbots Interactive Voice Response Personalization 188

BlueOcean

FEBRUARY 19, 2025

When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Your incumbent team are being personally impacted.

outsourcing 62

outsourcing Customer Care Best practices Management 62

ShepHyken

SEPTEMBER 7, 2016

For example, getting transferred from one customer service representative to the next and having to repeat the issue. Or when a customer is asked to use the touchpad on their phone to type in their account number, only to be asked for the same number when the customer support representative finally connects with the customer.

Accountability 213

Accountability Customer Support Customer Service Personalization 213