Tenfold - Contact Center Blog

NOVEMBER 30, 2017

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

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Call Center Customer Support Customer centricity Contact Center 56

Xaqt

APRIL 1, 2020

Don’t wait until someone in your call center tests positive or there is a shelter-in-place order and you’re forced to close down. There are several ways you can prepare your contact center for the Coronavirus pandemic. In an era when companies need to control costs without sacrificing their customer support, AI tools can help.

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Call Center Interactive Voice Response Contact Center Chatbots 52

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Call Centers Will Change in 2020. Call Center Trends 2017.

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Contact Center Gamification Call Center Average Handle Time 176

Hodusoft

JUNE 7, 2024

Workforce Management Workforce management in a call center is all about ensuring the right amount of agents with the anticipated call volume to improve operational efficiency and service levels. Effective workforce management not only reduces costs but also enhances customer service standards.

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Best practices Call Center Omni-channel support Management 52