CCNG

JANUARY 29, 2025

Many organizations believe that a simple document holder or database with a search bar is a knowledge management system. It not only organizes and stores information but also delivers the right answer in seconds, supports seamless workflows, and ensures both agents and customers stay informed.

Multi-channel support 311

Multi-channel support CCNG Management Contact Center 311

TeleDirect

MARCH 26, 2025

Why Customer Care Matters for Medical and Insurance Clients Why Customer Care Matters for Medical and Insurance Clients is a crucial topic in todays customer-centric world. Medical and insurance clients expect not just high-quality services but also seamless and compassionate support.

Customer Care 62

Customer Care Multi-channel support CRM outsourcing 62

CCNG

MAY 27, 2021

A consultant works with you to create requirements documents that assess priorities for both functional and non-functional requirements. A work from home expert can process the change and training needed for success. Understand technology Contact center technology seems to change every day.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Kayako

DECEMBER 31, 2015

Where We Are Really At In Omni-Channel , by Martin Hill-Wilson. Martin tackles the issues of offering multi-channel support, but more importantly from the customer’s perspective. Martin addresses how businesses aren’t keeping up with these expectations and why it is ruining the customer’s experience.

Customer Support 45

Customer Support Self service Multi-channel support SaaS 45

JustCall

SEPTEMBER 3, 2024

Multimedia support: Send MMS, including images, videos, and documents, easily. CRM integration: Sync communication history with customer relationship management systems. Multi-channel support: Manage texts alongside other communication channels in one platform.

voip 52

voip Multi-channel support Analytics CRM 52

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52